Hello! Welcome to January, and the beginning of a new quarter!
The following documents were published during the month of December, 2017 (15 most recent):
Tech Doc # | Doc Name |
TEC1631586 | How do we calculate licenses correctly for VMware vCenter Server 6 Standard Instance when there is 1 license per managing cluster? |
TEC1058065 | How are Assets and Legal Documents linked to each other in the MDB? |
TEC1687294 | Login error after apply APM 12.9 C3 patch |
TEC1263141 | During CA Asset Portfolio Management 14.1 C4 upgrade, the postinstall steps errors with: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. |
TEC1347437 | Issue with Contacts Synchronization between ITAM and CA SAM. |
TEC1970971 | In CA Asset Portfolio Management, the event service errors with: Invalid URI: The URI is empty |
TEC1107586 | Adding Asset 'New Search' Funcationality to a Role |
TEC1582072 | Upgrading CA SAM 4.2.x to PHP7 |
TEC1604028 | I installed IT Asset Manager and it does not show in Control Panel - Programs. |
TEC1811158 | Configuring CA SAM authentication using single sign-on via NTLM on Windows as per the documentation may not validate users correctly. |
TEC1071518 | HTTP Error 500.19 - Internal Server Error after installing CA Asset Portfolio Manager (UAPM\ITAM) |
TEC1299567 | CA SAM | Unable to bulk upload Metric Hints-Usage |
TEC1020409 | Trying to install CA Software Asset Manager 4.2.2. The check installation throws an http 500 error |
TEC1095775 | When we link the maintenance license to the effective license using the 'Update with base license', the order number and date are lost. How can this be avoided? |
TEC1394836 | How to monitor the CA Software Asset Manager application and running processes. |
The following documents were the most frequently accessed entries during the month of December, 2017 (top 15 by hit count):
Tech Doc # | Doc Name | Hit Count |
TEC482475 | "3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database. | 329 |
TEC1339532 | Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence | 188 |
TEC597832 | ITAM 12.7 - APM 12.6 Install Tips | 152 |
TEC1272297 | Zend Guard Run-time support missing! | 93 |
TEC1538342 | Patch applied but not showing within Control Panel / Programs / View installed updates. | 85 |
TEC481156 | 'REGEDIT' is not recognized error when running a batch file | 81 |
TEC497507 | Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied. | 75 |
TEC1193892 | Installing PHP for IIS Using Microsoft Web Platform Installer Offline | 69 |
TEC475720 | Error: A connection to the database could not be established. Contact your system administrator to rectify the problem. | 62 |
TEC612321 | 'A Java Exception has Occurred' | 55 |
TEC566166 | Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations) | 51 |
TEC597390 | Error assigning a linked field: The message received from the server could not be parsed. | 41 |
TEC1173404 | Validation of Anti-XSRF token failed. | 40 |
TEC1454583 | In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference. | 37 |
TEC575144 | Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2 | 34 |
The following documents were published during the most recent quarter, FY 2018 Q3, October – December 2017 (15 most popular by hit count):
Tech Doc # | Doc Name |
TEC1582072 | Upgrading CA SAM 4.2.x to PHP7 |
TEC1631586 | How do we calculate licenses correctly for VMware vCenter Server 6 Standard Instance when there is 1 license per managing cluster? |
TEC1169807 | Cron jobs are not running on their schedule |
TEC1071518 | HTTP Error 500.19 - Internal Server Error after installing CA Asset Portfolio Manager (UAPM\ITAM) |
TEC1689648 | Unable to update the data into Legal document using data importer |
TEC1685033 | In CA Asset Portfolio Management 14.1, we have assets that will not delete. Unable to delete them through the graphical interface or using the data importer. |
TEC1197885 | Import service log errors with: Cannot connect to the Import service. Contact your administrator. |
TEC1443751 | Effective demand calculation is not correct for the product named Oracle Crystal Ball Application User |
TEC1089616 | SAM - Master Catalog Upload |
TEC1394836 | How to monitor the CA Software Asset Manager application and running processes. |
TEC1693566 | In CA Software Asset Manager, I'm unable to find the menu option named Processes |
TEC1099075 | UAPM 12.9 web service over HTTPS doesn't work. |
TEC1299567 | CA SAM | Unable to bulk upload Metric Hints-Usage |
TEC1020409 | Trying to install CA Software Asset Manager 4.2.2. The check installation throws an http 500 error |
TEC1912255 | In CA Asset Portfolio Management 17.0, we are seeing event service errors related to the audit_trail_id |
The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q3, October – December 2017 (top 15 by hit count):
Tech Doc # | Doc Name | Hit Count |
TEC482475 | "3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database. | 1669 |
TEC1339532 | Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence | 697 |
TEC597832 | ITAM 12.7 - APM 12.6 Install Tips | 518 |
TEC497507 | Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied. | 346 |
TEC1272297 | Zend Guard Run-time support missing! | 335 |
TEC481156 | 'REGEDIT' is not recognized error when running a batch file | 316 |
TEC1538342 | Patch applied but not showing within Control Panel / Programs / View installed updates. | 289 |
TEC1193892 | Installing PHP for IIS Using Microsoft Web Platform Installer Offline | 236 |
TEC475720 | Error: A connection to the database could not be established. Contact your system administrator to rectify the problem. | 228 |
TEC566166 | Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations) | 218 |
TEC575144 | Installer User Interface Mode Not Supported - Unable to load and to prepare the installer in GUI mode error while installing CABI 3.2 | 191 |
TEC1173404 | Validation of Anti-XSRF token failed. | 184 |
TEC612321 | 'A Java Exception has Occurred' | 182 |
TEC597390 | Error assigning a linked field: The message received from the server could not be parsed. | 144 |
TEC1582072 | Upgrading CA SAM 4.2.x to PHP7 | 128 |
Tech Doc of The Month:
Tech Doc ID: TEC257378
Title: "Unexpected Error -2147467259/Oracle error message"
Scenario: Why can't the error message "Unexpected Error -2147467259/Oracle error message" be retrieved from Oracle?
ADO Error #1: -2147467259 / Oracle error occurred, but error message could not be retrieved from Oracle. (Source: Microsoft OLE DB Provider for Oracle Native error: 0 SQLSTATE:)
Error Code: 75151601 (Extra Info: Login ID: user1, Data Source:
old1eye.assetmgt, Data Base Name:), 7052404, 11177401