What you may have missed in the CA Service Management Community! December 2017

Document created by Chris_Hackett Employee on Jan 19, 2018
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Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

UPCOMING

 

Roadmap Sessions

We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.

Presented by the CA ITSM Product Management Team

Register HERE: Product Roadmaps & Feedback Sessions - CA Technologies 

CA ITSM Roadmap Session – January 23rd 11:00AM ET 

CA ITSM Roadmap Session – February 20th 11:00AM ET 

 

CA ITSM Community Webcast - Integrating CA Service Management for Greater Value – January 30th 11:00AM ET 

Integrating CA Service Management for Greater Value

 

ITSM plays an ever-increasing role in the broader IT environment and as such, there lies opportunity to derive and show more business value from your investment in CA Service Management or CA Service Desk Manager. This webcast will explore many process areas where ITSM can play in this picture, like event and availability management, service portfolio management, change management, asset management, and others. Using CA Service Management as the example, it will present the integration points, how to make them happen from a technology and data perspective, and the business outcomes and value that may result. You’ll hopefully take away many ideas where you can gain more value from your investment in CA.

 

Presented by Brian Poissant - Sr Principal Engineering Services Architect, CA Technologies, Amy Chenard - Sr Principal Engineering Services Architect, CA Technologies

RSVP and Add to Your Calendar HERE: CA ITSM Community Webcast - Integrating CA Service Management for Greater Value – January 30th 11:00AM ET 

 

CA ITSM Community Webcast - CA Service Management 17.1 – Overview and Drill-down – February 12th 1:00AM ET, February 12th 11:00AM ET and February 22nd 11:00AM ET

CA Service Management 17.1 – Overview and Drill-down

 

Hear directly from Product Management experts about our newest release, CA Service Management 17.1. You’ll hear about new features including self-service business intelligence and an app launcher in xFlow. You’ll also learn about enhancements to xFlow in the areas of workflow, SLA management and ticket attributes, as well as improved license usage and maileater capabilities. This webcast will include a demonstration of the new features, how to get the new release, what value you can expect and a live Q&A.

 

Presented by Dheeraj Pershad Product Management (CA) and Rajeev Kumar Product Management (CA)

RSVP and Add to Your Calendar HERE: 

CA ITSM Community Webcast - CA Service Management 17.1 – Overview and Drill-down – February 12th 1:00AM ET 

CA ITSM Community Webcast - CA Service Management 17.1 – Overview and Drill-down – February 12th 11:00AM ET 

CA ITSM Community Webcast - Repeat: CA Service Management 17.1 – Overview and Drill-down – February 22nd 11:00AM ET 

 

CA ITSM Community Webcast - Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier – February 27th 11:00 AM ET 

Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier

 

Learn the tips and tricks of upgrading to CA Service Management 17.1 or prior releases from CA experts who have done it. Also, get all the details and a demonstration of how to use recently released upgrade utilities that can make your upgrades much easier, even if you have done extensive customizations.

 

Presented by Ishrat Aziz Software Engineering (CA)

RSVP and Add to Your Calendar HERE:  CA ITSM Community Webcast - Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier – February 27th 11:00AM ET 

 

 

DID YOU MISS?

 

Replay - CA ITSM Community Webcast - Get Optimal Value from CA Service Management’s Change Management Capabilities 

CA Service Management has extensive Change and Configuration Management capabilities, but are you getting all the value you can from them? Are you even using them? This session will look at additional value CA Service Management can bring to your organization in the area of Change and Configuration Management and how it can help increase your shop’s ITSM maturity. You will learn about best practices, tricks and processes that can make this traditionally complex area easier to pull value from. Topics covered will include discovery, federation, reconciliation, synchronization, rogue changes, service modeling, integrating with release automation tools and more.

 

Presented by John Weston, Sr. Principal Consultant, CA Technologies

Replay - CA ITSM Community Webcast - Get Optimal Value from CA Service Management’s Change Management Capabilities 

 

 

MEMBER ACTIVITY

 

CA ITSM - Ask a Question, Get an Answer (January 12 - January 19) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

 

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


TIPS AND HELPFUL INFORMATION

 

Updates to Aging Ideas – Planned for Dec 27th 

End of Service announcement for version 14.1 of CA Service Management products 

Get Optimal Value from CA Service Management’s Change Management Capabilities 

get_group_list 

Scripted pdm_publish for AA environment 

Knowledge Doc Report:  January, 2018 (Monthly and Quarterly)  CA Service Desk Manager 

Knowledge Doc Report:  January, 2018 (Monthly and Quarterly)  CA IT Asset Manager 

Knowledge Doc Report:  January, 2018 (Monthly and Quarterly)  CA Service Catalog 

CA SAM Master Catalog 5.1.4 Available 

Chat Transcript - CA Service Management askCA: A Live Online Chat (December 2017) 

General Availability Announcement for CA ITAM - Software Asset Manager 4.2.4 capabilities 

CA Webcast: Proactive ITSM - Panacea or Possibility?  

CA Education in the Modern Software Factory 

CA SAM Master Catalog 5.1.8 Available 

Tips and Tricks: Testing RESTful Web Services

 

TOP 10 IDEAS BY LATEST ACTIVITY

 

SDM emailEater SSL Connection6CURRENTLY PLANNED

Allow Stakeholders to Update Using Email Replies9NEW

Build a "Central Adminstration" to admin SDM without server access9NEW

Hiding/Changing pdmweb.exe2NOT PLANNED

Full Integration to see the list of tickets of CA Service Desk Manager - SDM y CA Service Catalog - SC from USS41WISH-LISTED

new non-license role required27UNDER REVIEW

Create OOTB Functionality to Exclude CIs from Change Orders2UNDER REVIEW

Disable Notes and Attachs after a complete state34WISH-LISTED

Hide/show form based on user input6NEW

Service Desk 17.0 and Spectrum 10.2 Integration5WISH-LISTED

 

 

Allow adding Multiple CIs to a Request

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!

Regards,

 

Chris_Hackett

Community Manager, Agile Management and Security

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