|Error / Problem|
CA Support Online (CSO) user not able to search for any Solutions from Download Management and the message "Solutions Not Found for the given inputs" displayed:
|Cause of Error / Problem|
This error occasionally happened to users with multiple Site IDs associated with their CSO accounts where the default Site ID contains no active maintenance contracts.
1234xx - Default Site ID with inactive (expired) maintenance contracts
2345xx - Additional Site ID with active maintenance contracts
CA Internal User Story has been created to address this problem from system perspective by the CSO Development Team.
Interim resolution - please contact with Customer Care Team to manually address this problem from user profile perspective.
|How to locate a site ID for your account.|