How to manage site ID permissions for a user as a User Administrator.

Document created by gutam01 Employee on Feb 15, 2018
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Introduction

User administrators can log in to the support online portal and view the list of users associated with the sites. Admins will have access to change permissions from Enterprise to the below options:

  • Read Only
  • Indirect
  • Enterprise No Downloads
  • Enterprise No Solution Downloads
  • Enterprise No Product Downloads
  • Revoke User Administration Access
  • Revoke Site Access

 

Note: Once you apply restrictions to a user, this permission will apply to any other site ID's the user is associated to.

  

 

Instruction / Steps

1. Log into support.ca.com.

 

2. Select “My Account”-> Administration.

 

3. Select “User and Permissions” tab.

 

4. Select the pencil icon under “Edit/View”.

user admin permissions

 

5.Select the “Status” drop-down.

 

6.Make the change and select “Submit”

Permissions

 

 

 

 

Status

Search KB articles

Open a case

View case

Download Resource

Solutions

Product

Documentation/

Manuals

Read only

Yes

No

No

Limited View only

Only Published solutions

No

Yes

Indirect

Yes

No

limited search and view access

Yes

Yes

Yes

Yes

Enterprise no downloads

Yes

Yes

Yes

No

No

No

Yes

Enterprise no solution downloads

Yes

Yes

Yes

Yes

No

Yes

Yes

Enterprise no product downloads

Yes

Yes

Yes

No

View only

No

Yes

Revoke user administration access

Revoke site access

 

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