User administrators can log in to the support online portal and view the list of users associated with the sites. Admins will have access to change permissions from Enterprise to the below options:
Note: Once you apply restrictions to a user, this permission will apply to any other site ID's the user is associated to.
1. Log into support.ca.com.
2. Select “My Account”-> Administration.
3. Select “User and Permissions” tab.
4. Select the pencil icon under “Edit/View”.
5.Select the “Status” drop-down.
6.Make the change and select “Submit”
Status
Search KB articles
Open a case
View case
Download Resource
Solutions
Product
Documentation/
Manuals
Read only
Yes
No
Limited View only
Only Published solutions
Indirect
limited search and view access
Enterprise no downloads
Enterprise no solution downloads
Enterprise no product downloads
View only
Revoke user administration access
Revoke site access