What you may have missed in the CA Service Management Community! January 2018

Document created by Chris_Hackett Employee on Feb 20, 2018
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Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

UPCOMING

 

Roadmap Sessions

We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.

Presented by the CA ITSM Product Management Team

Register HERE: Product Roadmaps & Feedback Sessions - CA Technologies 

CA ITSM Roadmap Session – March 20th 11:00AM ET 

 

 

 

CA ITSM Community Webcast - CA Service Management 17.1 – Overview and Drill-down – February 22nd 11:00AM ET

CA Service Management 17.1 – Overview and Drill-down

 

Hear directly from Product Management experts about our newest release, CA Service Management 17.1. You’ll hear about new features including self-service business intelligence and an app launcher in xFlow. You’ll also learn about enhancements to xFlow in the areas of workflow, SLA management and ticket attributes, as well as improved license usage and maileater capabilities. This webcast will include a demonstration of the new features, how to get the new release, what value you can expect and a live Q&A.

 

Presented by Dheeraj Pershad Product Management (CA) and Rajeev Kumar Product Management (CA)

RSVP and Add to Your Calendar HERE: 

CA ITSM Community Webcast - Repeat: CA Service Management 17.1 – Overview and Drill-down – February 22nd 11:00AM ET 

 

CA ITSM Community Webcast - Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier – February 27th 11:00 AM ET 

Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier

 

Learn the tips and tricks of upgrading to CA Service Management 17.1 or prior releases from CA experts who have done it. Also, get all the details and a demonstration of how to use recently released upgrade utilities that can make your upgrades much easier, even if you have done extensive customizations.

 

Presented by Ishrat Aziz Software Engineering (CA)

RSVP and Add to Your Calendar HERE:  CA ITSM Community Webcast - Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier – February 27th 11:00AM ET 

 

 

DID YOU MISS?

 

CA ITSM Community Webcast - CA Service Management 17.1 – Overview and Drill-down

Hear directly from Product Management experts about our newest release, CA Service Management 17.1. You’ll hear about new features including self-service business intelligence and an app launcher in xFlow. You’ll also learn about enhancements to xFlow in the areas of workflow, SLA management and ticket attributes, as well as improved license usage and maileater capabilities. This webcast will include a demonstration of the new features, how to get the new release, what value you can expect and a live Q&A.

 

Presented by Dheeraj Pershad Product Management (CA) and Rajeev Kumar Product Management (CA)

Replay: Replay - CA ITSM Community Webcast - CA Service Management 17.1 – Overview and Drill-down 

Presentation: CASM 17.1 Webcast 

 

MEMBER ACTIVITY

 

CA ITSM - Ask a Question, Get an Answer (February 9 - February 16) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

 

 

service-management-chat.jpeg

 

CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


TIPS AND HELPFUL INFORMATION

 

Knowledge Doc Report:  January, 2018 (Monthly and Quarterly)  CA Service Desk Manager 

Knowledge Doc Report:  January, 2018 (Monthly and Quarterly)  CA IT Asset Manager 

Knowledge Doc Report:  January, 2018 (Monthly and Quarterly)  CA Service Catalog 

DEMO: Progress bar to view the progress of workflow tasks 

Jan 30 Community Webcast - CASM Integrations 

How to skip request workflow task automatically 

CASM 17.1 Webcast 

Site_Link_v1.zip Update tickets using e-mail link 

General Availability Announcement for CA ITAM - Software Asset Manager 4.2.4 capabilities 

CA Webcast: Proactive ITSM - Panacea or Possibility?  

CA SAM Master Catalog 5.1.8 Available 

CA Learning Subscriptions 

Webcast on CA Service Management Integrations 

Webcast: Getting More Value From CA Service Catalog  

Webcast Digs into Change & Config Best Practices for CA Service Management  

Webcast: CA Service Management in the Big CA Picture  

Get Ready for 17.1 

Chat Transcript - CA Service Management askCA: A Live Online Chat (February 2018) 

FYI,End of Service Announcement for CA Service Desk Manager 12.9, CA Service Catalog 12.9, CA IT Asset Manager - Asset Portfolio Management 12.9 

Replay - CA ITSM Community Webcast - Integrating CA Service Management for Greater Value 

 

TOP 10 IDEAS BY LATEST ACTIVITY

 

Rebuild of CMDB Visualizer on modern technology like HTML5113WISH-LISTED

Direct paste of screenshots103CURRENTLY PLANNED

Bring R/I/P properties functionality on Unified Self Service interface.49CURRENTLY PLANNED

List and Card View Attributes - xFlow10CURRENTLY PLANNED

Allow admin to set default xFlow work stream order12CURRENTLY PLANNED

Allow longer xFlow work stream labels19CURRENTLY PLANNED

USS - skip two different ways of showing tickets18CURRENTLY PLANNED

Cancel button in Self Service29CURRENTLY PLANNED

WebChat to honour any offset between the client’s time zone and the server time zone11CURRENTLY PLANNED

 

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!

Regards,

 

Chris_Hackett

Community Manager, Agile Management and Security

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