What you may have missed in the CA Service Management Community! February 2018

Document created by Chris_Hackett Employee on Mar 15, 2018
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Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.




Roadmap Sessions

We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.

Presented by the CA ITSM Product Management Team

Register HERE: Product Roadmaps & Feedback Sessions - CA Technologies  

CA ITSM Roadmap Session – March 20th 11:00AM ET 





CA ITSM Community Webcast - Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier

Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier


Learn the tips and tricks of upgrading to CA Service Management 17.1 or prior releases from CA experts who have done it. Also, get all the details and a demonstration of how to use recently released upgrade utilities that can make your upgrades much easier, even if you have done extensive customizations.


Presented by Ishrat Aziz Software Engineering (CA)


Replay: Replay - Tips, Tricks & Tools to Make Upgrading to New Releases of CA ITSM Easier 


CA ITSM Community Webcast - CA Service Management 17.1 – Overview and Drill-down

Hear directly from Product Management experts about our newest release, CA Service Management 17.1. You’ll hear about new features including self-service business intelligence and an app launcher in xFlow. You’ll also learn about enhancements to xFlow in the areas of workflow, SLA management and ticket attributes, as well as improved license usage and maileater capabilities. This webcast will include a demonstration of the new features, how to get the new release, what value you can expect and a live Q&A.


Presented by Dheeraj Pershad Product Management (CA) and Rajeev Kumar Product Management (CA)

Replay: Replay - CA ITSM Community Webcast - CA Service Management 17.1 – Overview and Drill-down 

Presentation: CASM 17.1 Webcast 




CA ITSM - Ask a Question, Get an Answer (March 9 - March 16) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!





CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply



CA Service Management 17.1 is now available! 

General Availability of CA Service Management 17.1 

Your Ideas Delivered with Release 17.1 

How to skip request workflow task automatically 

Site_Link_v1.zip Update tickets using e-mail link 


CA SDM Brasil::. z_get_user_privileges 2018-02-22 

CA SDM Brasil::. z_workshift_holidays.spl 

CA SDM::. Webservice how to update ticket status 

SOURCE CODE: z_get_user_privileges 

CA SDM - MS SQL - Script to count member group 

Displaying user IP on CA SDM form 

10 Commandments for CA SDM Developers 

How to pass BREL value to notification 

Webcast on CA Service Management Integrations 

Webcast: Getting More Value From CA Service Catalog  

Webcast Digs into Change & Config Best Practices for CA Service Management  

Webcast: CA Service Management in the Big CA Picture  

Get Ready for 17.1 

Chat Transcript - CA Service Management askCA: A Live Online Chat (February 2018) 

FYI,End of Service Announcement for CA Service Desk Manager 12.9, CA Service Catalog 12.9, CA IT Asset Manager - Asset Portfolio Management 12.9 

CA SAM Master Catalog 5.2.2 Available 




Sorting in dual list (form)4NEW

Ticket Sequence Number Format19WISH-LISTED

Integrating Announcements into SDM Mobile7NEW

Change Calendar Customization4UNDER REVIEW

List spell check maintenance1NOT PLANNED

Allow longer xFlow work stream labels19CURRENTLY PLANNED

pdm_if to handle integer addition operation0NOT 

Weight User Survey Like Risk Survey3NOT PLANNED



That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!




Community Manager, Agile Management and Security