What you may have missed in the CA Service Management Community! March 2018

Document created by Chris_Hackett Employee on Apr 12, 2018
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Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.




Roadmap Sessions

We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.

Presented by the CA ITSM Product Management Team

Register HERE: Product Roadmaps & Feedback Sessions - CA Technologies  

CA ITSM Roadmap NA Session – April 17th 11:00AM ET 





CA ITSM - Ask a Question, Get an Answer (April 6 - April 13) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!





CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply



Your Ideas Delivered with Release 17.1

CA Service Management Mobile App 3.1.13 is now available 

CA Service Management 14.1 Cumulative Patch 5 (14.1.05) is now available 

Great CA Service Management 17.1 education content / videos available online 

10 Commandments for CA SDM Developers 

How to pass BREL value to notification 

CA SDM::. I can't save role! My web form still running 

CA SDM::.SPEL::.  

CA SDM::.SPEL::. get_gmt_date() 

Save the Date for CA World '18: November 13 – 15, 2018 | Miami Beach, Florida 

How to skip request workflow task automatically 

Custom hiersel & hierload & factory to rootcause (RC) 

*** Alert - Known Issue with Mobile Application connecting to SDM 17.0 *** 


CA Webcast: Service Desk and Service Level Management 

Successfull migration of 12.9 to 17.1 





Can Circuit Number Field length be extended? 

Total time spent in each status 

Community Market Place 

Manually kill or end user session 

Property change, Log Behaviour CA SDM 

Service Desk Mobile Enhancements 

Expanding Capabilities of SDM Announcements 

Extend pdm_load and pdm_userload functionality 

Create GUI for GRLoader/ADT for CMDB 

Retrieve Service Desk Ticket Attachments VIA Soap 

Sorting in dual list (form)


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!




Community Manager, Agile Management and Security