Tech Tips: Not able to Pull Any Reports from Portal

Document created by MarcyNunns Employee on Apr 13, 2018
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Issue:
When any reports are chosen, Portal just shows "Loading..." indefinitely.

 

Environment:
DevTest release 10.0.0 and later.

 

Cause:  (most reason for this issue)
Corrupted files:
prodDb.mv.db
prodDb.trace.db

 

We do not know at this time why these files get corrupted, development is working to resolve, so the resolution is a workaround at this time. This applies to the Registry database being used and can happen with all supported databases.

 

Resolution:
Shutdown the Registry.

Delete, move or rename DevTest_Home/prodDb.mv.db
Delete, move or rename DevTest_Home/prodDb.trace.db (if present)

Start Registry.

You will be able to pull reports now from the Portal.

 

Additional Information:

If these steps do not resolve your issue, please open a support case.

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