DX Infrastructure Management

May 01, 2018 12:50 PM

Philip Cashion

This index can also be found as a tec doc here - nas probe technical document index - CA Knowledge

Introduction:

Technical Document Index for the Nas Probe

Instructions:

Known Issues and Troubleshooting:

KB000033963 | NAS LOG THROWS INVALID OBJECT NAME ERRORS
KB000004427 | NAS PROBE FAILS TO START WITH DEVICE_LIMIT LOG MESSAGE
KB000045781 | NAS PROBE SHOWING IN RED STATUS AND NOT STARTING.
KB000035029 | NAS AUTO OPERATOR PROFILE WILL NOT RUN A COMMAND
KB000036819 | SNMPCOLLECTOR REQUIRES NAS ON MY SECONDARY HUBS. DO I NEED TO SETUP NAS REPLICATION.
KB000009822 | QUICK CHECKLIST OF MESSAGE SUBJECTS FOR NAS, ALARM_ENRICHMENT AND ALARM_ROUTING_SERVICE PROBES
KB000007730 | I AM GETTING DUPLICATE ALARMS IN USM AND MY ALARM COUNTS BETWEEN USM AND IM ARE MISMATCHED.
KB000033903 | NAS TAKES A LONG TIME TO SYNC WHEN CLICKING APPLY OR OK
KB000034973 | NAS GUI TAKES A LONG TIME TO OPEN (SYNC)
KB000009906 | WHAT TO DO BEFORE OPENING A CASE WITH UNIFIED INFRASTRUCTURE MANAGEMENT SUPPORT.
KB000033912 | NAS PROBE ALARM REPLICATION DOES NOT PROPERLY WORK IN CIRCULAR LOOP REPLICATION
KB000034338 | NAS TRANSACTION LOGGING/TRANSACTION SUMMARY AND COMPRESSION
KB000008224 | RESOLVE NAS LOCAL DATABASE SIZE ISSUES
KB000045210 | ALARM_ENRICHMENT PROBE WILL NOT START
KB000010407 | RE-VALIDATE PROBE VIA NAS AUTO-OPERATION WHEN FAILED DUE CHANGES IN THE PROBE
KB000007040 | PROBE_DISCOVERY QUEUE IS FILLING UP
KB000074868 | ALERTS FROM THE NTEVL PROBE WITH JAPANESE CHARACTERS
KB000044924 | ALARMS ARE DELAYED AND ALARM_ENRICHMENT QUEUE IS BACKED UP WITH MESSAGES.
KB000006347 | ALARM_ENRICHMENT CRASHES RELATED TO THE CHECKING TOTALARMCANDIDATE MESSAGES IN THE ALARM_ENRICHMENT.LOG
KB000015227 | HOW TIME OVER THRESHOLD WORKS
KB000015953 | TIME OVER THRESHOLD ALARMS NOT WORKING
KB000005002 | DATABASE PROBES (DB2, ORACLE, SQLSERVER, SYBASE) ALARMS WHEN THRESHOLDS ARE BREACHED ARE NOT FORWARDED TO THE NAS
KB000033630 | NAS SENDS DUPLICATE EMAILS FOR ALARM MESSAGES DESPITE MESSAGE SUPPRESSION
KB000034606 | HOW TO SET ALARM_ENRICHMENT LOGLEVEL AND LOGSIZE TO CAPTURE INFORMATION
KB000047104 | NAS REPLICATION FAILURE MESSAGES
KB000057300 | ONLY 500 ALARMS RETURNED FROM THE NAS GET_ALARMS CALLBACK
KB000034995 | SECONDARY NAS AND ALARM_ENRICHMENT CRASHING
KB000034002 | NAS NOT CONNECTING TO ALARM QUEUE IN MS CLUSTER ENVIRONMENT FOR UIM 8.0
KB000005958 | ALARM ENRICHMENT PROBE IN ERROR STATE AFTER REBOOT
KB000033591 | NAS STOPS PROCESSING DUE TO MEMORY LEAK
KB000041292 | SPECIAL CHARACTERS OR OTHER HIGH ASCII SIGNS DO NOT DISPLAY CORRECTLY IN NAS ALARMS
KB000046418 | NAS_TRANSACTION_LOG.[TIME] IN UIM DATABASE IS DIFFERENT FROM THE VALUE OF NAS_TRANSACTION_LOG.[TIME] IN NAS LOCAL DATABASE.
KB000034636 | NAS: NIS BRIDGE: FAILED TO INITIALIZE DATABASE.
KB000046169 | NAS AUTO OPERATOR REGEX STATEMENT WAS BREAKING WHEN THERE WAS A NEW LINE IN THE MESSAGE FIELD.
KB000004215 | ALARM_ENRICHMENT PROBE BECOME UNRESPONSIVE
KB000047876 | WHY DO I SEE RECORDS WITH DUPLICATE NIMID IN THE NAS_TRANSACTION_LOG?
KB000074277 | SPECTRUM TO UIM ALARM INTEGRATION STOPPED WORKING
KB000006709 | WHILE ATTEMPTING TO CONFIGURE ALARM_ENRICHMENT I AM SEEING A MESSAGE ABOUT AN INACTIVE CMDB

Best Practices / How To:

Auto Operators:

Additional Information:

Product documentation on the nas probe:
https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/nas-alarm-server

TECH TIP - nas probe technical document index

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