Hello! Welcome to May!
Starting with this month, we will resume posting a monthly report on the content of our Knowledge Base, highlighting what's new and what's popular.
The following documents were published during the month of April, 2017 (15 most popular by hit count):
KB Doc
Doc Name
KB000092894
How to prompt users to provide a reason for a priority change
KB000093268
How To Use SOAP Web Service API methods To Create An Incident As A Template
KB000029742
Procedure to reinstall the CA Service Desk Manager (CA SDM) ODBC client and server services in CA SDM R14.1
KB000009309
REST Web Services - .WAR file is too small and REST does not work
KB000093263
Service Desk Manager Standby Server Will Not Start Due To Checksum Error
KB000092714
Unable to save a Request ticket in CA SDM 17.1
KB000018809
With Support Automation (SA) "Web Chat" enabled, it may be possible for "Launch Full Tools" to not function on an upgraded CA Service Desk Manager (CA SDM) 17.0 or 17.1 system
KB000093164
After migrating to Service Desk Manager 17.1, newer menu items are missing
KB000093121
Is there any impact if Microsoft .NET Framework is upgraded on the JasperSoft server?
KB000092883
Service Catalog integration with CA Service Desk Manager 17.1 fails
KB000077728
Add a new node to AA environment with different operating system
KB000074442
How to setup 17.1 maileater against Google Mail or Gmail - mail.google.com
KB000092748
es_ebl occupies all db sessions
KB000092741
Search for contacts filtered by group
KB000060439
An Error "Failed to Authenticate" is Received When Using Support Automation Task Editor
The following documents were the most frequently accessed entries during the month of April, 2017 (top 15 by hit count):
Total
KB000005218
Tomcat error "Address already in use: JVM_Bind"
868
KB000042106
Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)
171
KB000021152
CA Service Desk Manager (Service Desk) and MS SQL Server Performance
76
KB000010048
How to configure Jasper Studio for editing existing reports and creating new reports for CA Service Desk Manager data on Jasper Server.
74
KB000009692
CA Service Desk Manager Performance Problems - Quick Checklist
53
KB000030462
How to address "Delayed Server Response Message" in Service Desk web interface.
48
KB000046853
The application experienced an internal error loading the SSL libraries
KB000015821
Why doesn't Right-Click + Cut/Copy/Paste work when using Chrome?
45
KB000009708
Connecting Maileater to Office 365 Mail
39
KB000011179
How may we identify performance issues in Service Desk and what type of data is helpful to Support to resolve these issues?
KB000045577
Is there a tool I can use to test CA Service Desk Manager REST Web Service functions?
37
KB000007037
Jaspersoft login page error HTTP Status 404
32
KB000053301
Attachments - Best Practice Recommendations from Support.
KB000018494
In CA Service Desk Manager, when clicking on Visualizer button from the CI detail page, I see the error "Error: Authentication failed for the user. Please try again. If problem persists, please contact administrator"
30
KB000053547
Changing the Date Format for the Service Desk Web Client and Outgoing Notifications.
Tech Doc of The Month:
Tech Doc ID: KB000091935
Title: Why is SQL Server Enterprise Edition the only supported SQL Server version for Insights Datamart?
Scenario: This tech doc describes the technical aspects behind the need for SQL Server Enterprise over SQL Server Standard for the usage of Insights Datamart.