Hello! Welcome to May!
Starting with this month, we will resume posting a monthly report on the content of our Knowledge Base, highlighting what's new and what's popular.
The following documents were published during the month of April, 2018 (15 most recent):
KB Doc
Doc Name
KB000093484
17.1 Service Catalog - Alert Messages - Show Summary blank popup
KB000092979
14.1.05 Service Catalog, how to disable accounting tab
KB000093063
Do I need to configure a Service Catalog cluster if I'm using a hardware load balancer?
KB000093158
how catalog determine the role for a user
KB000093110
Request email notifications not sent out after cumulative 5 is installed.
KB000074356
Login page when viewing a Service Catalog attachment via Service Desk
KB000092804
"Exception occured processing request for plugin" When searching for a user in CA Service Catalog.
KB000076515
Error when installing CA Service Catalog R17.1.
KB000092725
Filestore files are missing after the upgrade
KB000092580
Is it possible to change the behavior of existing "CA Java Class: com.ca.usm.integration.caf." code?
KB000091788
"CA Service Catalog Configuration: CA MDB" fails when upgrading to 17.1
KB000091691
14.1 Service Desk sync with Service Catalog
KB000077734
Catalog 14.1.05 install question
KB000072491
ORA 01843 not a valid month when archiving data in CA Service Catalog
KB000077177
14.1 Disable sending email regarding SC-request SLA Breach
The following documents were the most frequently accessed entries during the month of April, 2018 (top 15 by hit count):
Total
KB000012894
enable catalog's TRACE ( or DEBUG ) level for diagnosing purpose
28
KB000075020
Example of an SM 14.1.05 SO01140 CP5 installation
23
KB000039037
How to know Apache Tomcat version included in CA Service Catalog
17
KB000009714
Performance Tuning Parameters for Service Catalog
16
KB000015434
Download the latest applyptf utility.
15
KB000009946
Form Caching feature in ehcache.xml and its impact
10
KB000039757
How to leverage the sample API Plug-ins for use as a template.
9
KB000074971
Make attachments mandatory at service options level
KB000012109
Where to find information about CA Service Catalog WebServices?
8
KB000016870
Does catalog has REST API ?
7
KB000035737
USS with SSL(8443). No SSL-contact to Catalog
KB000009839
how to configure Service Desk and Service Catalog integration so that to open service desk ticket link within a catalog request correctly
6
KB000011243
Is it possible to limit the size of attachments in Service Catalog?
KB000014916
Steps to reset the configuration setup utility password in catalog environment
Tech Doc of The Month:
Tech Doc ID: KB000012798
Title: Disable in-memory logging in catalog log4j.xml file
Scenario: In order to achieve the goal of logging low level statements when an error occurs, the developers need to write a log4j In-Memory Appender and this will keep track of all the log statements in the memory and when an error occurs, it has to dump all the in memory log statements to the log file called error.log. This slightly increases the performance overhead . It should be disabled on the catalog PRODUCTION environment
This tech doc describes how to disable in-memory logging in catalog log4j.xml file.