What you may have missed in the CA Service Management Community! April 2018

Document created by Chris_Hackett Employee on May 11, 2018
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Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.




Roadmap Sessions

We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.

Presented by the CA ITSM Product Management Team

Register HERE:  Product Roadmaps & Feedback Sessions - CA Technologies 

CA ITSM Roadmap NA Session – May 15th 11:00AM ET 

CA ITSM Roadmap EMEA Session – June 6th 10:00AM ET 

CA ITSM Roadmap NA Session – June 19th 11:00AM ET 


CA ITSM - Tips and Tricks for Building Your CA Service Management Solution on AWS – May 30, 2018 @11 a.m. ET 

Tips and Tricks for Building Your CA Service Management Solution on AWS


In this Community webcast, Brian Poissant - a CA ITSM Engineering Services Architect and Certified AWS Solutions Architect/Developer/Sys Ops Administrator - will cover tips and tricks for building out your CA Service Management instance on Amazon Web Services (AWS). The session will include topics like EC2 auto-scaling, automation and notification management and automating your deployment. He will also discuss how to leverage AWS to develop and test an AWS implementation in a secured public cloud.


Presented by Brian Poissant, Sr Principal Engineering Services Architect, Ca Technologies


RSVP and Add to Your Calendar HERE: [Community Webcast] CA ITSM - Tips and Tricks for Building Your CA Service Management Solution on AWS – May 30, 2018 @11 a.m. ET 





CA ITSM - Ask a Question, Get an Answer (May 4 - May 11) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!






Revitalized Idea Management Process 

CA Service Management Survey 

ITSM: Whats Hot, New, Next and Not! 

10 Commandments for CA SDM Developers 

Knowledge Doc Report:  May, 2018 (Monthly)  CA IT Asset Manager 

Knowledge Doc Report:  May, 2018 (Monthly)  CA Service Catalog 

Knowledge Doc Report:  May, 2017 (Monthly)  CA Service Desk Manager 

CA Webcast: Service Desk and Service Level Management 

[askCA TRANSCRIPT] CA ITSM – April 12, 2018 

CA Ranked #2 out of Top 20 ITSM Products 

End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1 

800+ Registered for CA ITSM Summit 

SDM Live translation 

Your Ideas Delivered with Release 17.1



Add flag for attachment required on the category definition 

Add support for MS SQL Server Always On availability groups into CA SDM 

Allow Category Properties to be managed on the Mobile interface 

Ticket Sequence Number Format 

Service Desk Mobile Enhancements 

Integrating Announcements into SDM Mobile 

Update classic workflow task using maileater 

Read Only access with only log comment update activity 

Total time spent in each status 

Manually kill or end user session 

Can Circuit Number Field length be extended?

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!




Community Manager, Agile Management and Security

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