on May 11, 2018
Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
UPCOMING
Roadmap Sessions
We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.
Presented by the CA ITSM Product Management Team
Register HERE: Product Roadmaps & Feedback Sessions - CA Technologies
CA ITSM Roadmap NA Session – May 15th 11:00AM ET
CA ITSM Roadmap EMEA Session – June 6th 10:00AM ET
CA ITSM Roadmap NA Session – June 19th 11:00AM ET
CA ITSM - Tips and Tricks for Building Your CA Service Management Solution on AWS – May 30, 2018 @11 a.m. ET
Tips and Tricks for Building Your CA Service Management Solution on AWS
In this Community webcast, Brian Poissant - a CA ITSM Engineering Services Architect and Certified AWS Solutions Architect/Developer/Sys Ops Administrator - will cover tips and tricks for building out your CA Service Management instance on Amazon Web Services (AWS). The session will include topics like EC2 auto-scaling, automation and notification management and automating your deployment. He will also discuss how to leverage AWS to develop and test an AWS implementation in a secured public cloud.
Presented by Brian Poissant, Sr Principal Engineering Services Architect, Ca Technologies
RSVP and Add to Your Calendar HERE: [Community Webcast] CA ITSM - Tips and Tricks for Building Your CA Service Management Solution on AWS – May 30, 2018 @11 a.m. ET
MEMBER ACTIVITY
CA ITSM - Ask a Question, Get an Answer (May 4 - May 11)
It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.
Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!
TIPS AND HELPFUL INFORMATION
Revitalized Idea Management Process
ITSM: Whats Hot, New, Next and Not!
10 Commandments for CA SDM Developers
Knowledge Doc Report: May, 2018 (Monthly) CA IT Asset Manager
Knowledge Doc Report: May, 2018 (Monthly) CA Service Catalog
Knowledge Doc Report: May, 2017 (Monthly) CA Service Desk Manager
CA Webcast: Service Desk and Service Level Management
[askCA TRANSCRIPT] CA ITSM – April 12, 2018
CA Ranked #2 out of Top 20 ITSM Products
800+ Registered for CA ITSM Summit
Your Ideas Delivered with Release 17.1
TOP 10 IDEAS BY LATEST ACTIVITY
Add flag for attachment required on the category definition
Add support for MS SQL Server Always On availability groups into CA SDM
Allow Category Properties to be managed on the Mobile interface
Service Desk Mobile Enhancements
Integrating Announcements into SDM Mobile
Update classic workflow task using maileater
Read Only access with only log comment update activity
Total time spent in each status
Manually kill or end user session
Can Circuit Number Field length be extended?
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!
Regards,
Community Manager, Agile Management and Security
