Knowledge Doc Report:  June, 2018 (Monthly)  CA Service Desk Manager

Document created by David-Ng Employee on Jun 6, 2018
Version 1Show Document
  • View in full screen mode

Hello!  Welcome to June!

 

The following documents were published during the month of May, 2018 (15 most popular by hit count):

KB Doc

Doc Name

KB000030462

How to address "Delayed Server Response Message" in Service Desk web interface.

KB000099016

Jaspersoft --- Default Role Defninition

KB000098877

JBoss 5.x/6.x Java Deserialization Vulnerability (CVE-2017-12149) Mitigation

KB000008642

Setting a default value for a field on a form in Web Screen Painter does not work as expected for Service Desk

KB000018809

Support Automation is no longer launching after upgrading

KB000099000

tomcat not available after upgrade

KB000019092

Using the Microsoft Debug Diag Tool to generate dump files for a crashing or hanging process

KB000099212

Xtraction 17 compatibility with CA Service Desk Manager 14.1

KB000021152

CA Service Desk Manager (Service Desk) and MS SQL Server Performance

KB000012632

Disable notifications from being sent out

KB000098313

Duplicated tickets from Catalog to SDM

KB000098428

How to enable the debug mode for the 17.1 maileater

KB000098416

log comment with more than 4000 chars

KB000098281

active and inactive users are displayed by search function

KB000098289

Attachments on a contact page

 

The following documents were the most frequently accessed entries during the month of May, 2018 (top 15 by hit count):

KB Doc

Doc Name

Total

KB000005218

Tomcat error "Address already in use: JVM_Bind"

873

KB000046853

The application experienced an internal error loading the SSL libraries

370

KB000042106

Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)

240

KB000007532

Error: "Failed creating java C:\Program Files\Java\jre1.8.0_111\bin\server\jvm.dll " when starting Apache Tomcat for JasperSoft 6.2

93

KB000015821

Why doesn't Right-Click + Cut/Copy/Paste work when using Chrome?

90

KB000018494

In CA Service Desk Manager, when clicking on Visualizer button from the CI detail page, I see the error "Error: Authentication failed for the user. Please try again. If problem persists, please contact administrator"

66

KB000007037

Jaspersoft login page error HTTP Status 404

64

KB000009692

CA Service Desk Manager Performance Problems - Quick Checklist

64

KB000021152

CA Service Desk Manager (Service Desk) and MS SQL Server Performance

62

KB000030462

How to address "Delayed Server Response Message" in Service Desk web interface.

58

KB000011179

How may we identify performance issues in Service Desk and what type of data is helpful to Support to resolve these issues?

55

KB000031703

How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012

55

KB000009708

Connecting Maileater to Office 365 Mail

54

KB000045577

Is there a tool I can use to test CA Service Desk Manager REST Web Service functions?

52

KB000005332

Error: "An internal error occurred while trying to authenticate the user. org.springframework.security.authentication.InternalAuthenticationServiceException" after configuring JasperSoft with LDAP authentication

50

 

Tech Doc of The Month:

 

Tech Doc IDKB000095197

Title:  How do you make the Survey Comment field required on a CA SDM survey?

 

Scenario:  Survey fields can be selectively rendered as required.  The following doc discusses this modification to the functionality.

Attachments

    Outcomes