Knowledge Doc Report:  June, 2018 (Monthly)  CA IT Asset Manager

Document created by David-Ng Employee on Jun 6, 2018
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Hello!  Welcome to June!

 

The following documents were published during the month of May, 2018 (15 most recent): 

KB Doc

Doc Name

KB000099046

Can we reference field from usp_owned_resource in CA APM

KB000098072

Getting php to work with the OCI8 extension

KB000018472

APM 12.9 uninstall hangs, displaying that it is Uninstalling, or the last screen hangs, displaying Uninstallation complete, but the finish button never displays

KB000005268

The SCCM _inv_raw_arp import will not run.  We see this error in the log:  [SQL Server Native Client 11.0][SQL Server] Arithmetic overflow error converting IDENTITY to data type int.

KB000095544

CA APM webservice not working - 404 File not found

KB000095415

Can you pull the last login date of the APM users?

KB000094107

Error loading data No value found for tag 'value' (ASP-I8)

KB000094226

Proper way to load an Effective License with a Quantity of Unlimited

KB000094092

Raw ARP data from ITCM does NOT include software in ITCM without a manufacturer

KB000094231

Signature creation- cant find manufacturer

KB000094085

Signature not showing results in Compliance Report.

KB000094110

What cron job updates Installations

KB000074825

After connecting IT Asset Manager to Software Asset Manager the "Load Data" was started from ITAM. The load stopped updating before "Contacts" and "Cost Centers" started moving over.

KB000074865

APM 12.9 Contact field displayed after deleting from configuration

KB000074824

Contacts and Cost Centers are not installed from Load Data

 

The following documents were the most frequently accessed entries during the month of May, 2018 (top 15 by hit count):

KB Doc

Doc Name

Total

KB000013272

Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence

78

KB000031091

Installing PHP for IIS Using Microsoft Web Platform Installer Offline

42

KB000011844

Validation of Anti-XSRF token failed.

27

KB000044466

Create an event notification, but receive an error:  Unable to connect to the workflow server.

24

KB000036958

Error using Asset Portfolio Management WSDL URL.

20

KB000005268

The SCCM _inv_raw_arp import will not run.  We see this error in the log:  [SQL Server Native Client 11.0][SQL Server] Arithmetic overflow error converting IDENTITY to data type int.

19

KB000045077

Patch applied but not showing within Control Panel / Programs / View installed updates.

19

KB000035820

ITAM 14.1 - Steps to reset uapmadmin password

18

KB000070122

CA Software Asset Manager - SAM upgrade fails on the check installation with:  Database connection error. Microsoft ODBC driver 11 for SQL Server: Access the following URL to download the ODBC driver 11 for SQL Server x86

17

KB000006327

Error in Event Service <Element 'faultstring' with namespace name '' was not found. Line 6, position 117.> is thrown for several different error messages coming from CA SAM

16

KB000013266

What "Cannot find string for id: xxxx in shared memory" in stdlog means?

13

KB000094110

What cron job updates Installations

13

KB000011177

I would like to get Help for the IT Asset Manager Data Importer command line. How can I do that?

12

KB000039458

The error "Incorrect syntax near '50000'" is logged in setup_mdb.log during UAPM patching which causes the step to fail.

12

KB000074880

While Installing APM 14.1 receive message the connection to host has failed on SQL screen.

12

 

Tech Doc of The Month:

 

Tech Doc IDKB000074833

Title:  Trying to make Asset/CI Managed by APM

 

ScenarioI am trying to check the Managed by CA APM box on an asset.

 

When I check the box I get a message:  Warning: The Asset could be a Configuration Item from CA SDM. Assign Model to this asset before saving it.
If I try to add a model I get an error:   You cannot change the Asset Family for an existing asset.

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