What you may have missed in the CA Service Management Community! May 2018

Document created by Chris_Hackett Employee on Jun 12, 2018Last modified by Chris_Hackett Employee on Jun 12, 2018
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Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.



CA World 2018 is just around the corner, November 12-16, and is moving to Miami, Florida. The CA Service Management (CASM) track is the place to share experiences with others, learn about best practices and get answers to your questions - last year we had hundreds of attendees with a focus on ITSM.


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Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via askCA for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, June 14th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.

[askCA] CA ITSM – June 14, 2018 @ 10 a.m. ET 


Roadmap Sessions

We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.

Presented by the CA ITSM Product Management Team

Register HERE:  Product Roadmaps & Feedback Sessions - CA Technologies  

CA ITSM Roadmap NA Session – June 19th 11:00AM ET 




CA ITSM - Tips and Tricks for Building Your CA Service Management Solution on AWS – May 30, 2018 

Tips and Tricks for Building Your CA Service Management Solution on AWS


In this Community webcast, Brian Poissant - a CA ITSM Engineering Services Architect and Certified AWS Solutions Architect/Developer/Sys Ops Administrator - will cover tips and tricks for building out your CA Service Management instance on Amazon Web Services (AWS). The session will include topics like EC2 auto-scaling, automation and notification management and automating your deployment. He will also discuss how to leverage AWS to develop and test an AWS implementation in a secured public cloud.


Presented by Brian Poissant, Sr Principal Engineering Services Architect, Ca Technologies


REPLAY: [REPLAY] Tips and Tricks for Building Your CA Service Management Solution on AWS – May 30, 2018 

PRESENTATION: [RECAP] Tips and Tricks for Building Your CA Service Management Solution on AWS – May 30, 2018 




CA ITSM - Ask a Question, Get an Answer (June 8 - June 15) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!






CA Service Management 17.1 Roll-up Patch 1 ( Released 

GDPR Compliance 

CA Service Management 14.1 Cumulative Patch 5 (14.1.05) is now available 

Updated Approach to Defect Resolution Process 

ITSM: Whats Hot, New, Next and Not! 

Your CA Service Management Feedback is Crucial!  

CA Service Management Survey 

Knowledge Doc Report:  June, 2018 (Monthly)  CA IT Asset Manager 

Knowledge Doc Report:  June, 2018 (Monthly)  CA Service Catalog 

Knowledge Doc Report:  June, 2018 (Monthly)  CA Service Desk Manager 

CA SDM::.SPEL::. sleep(int) 

Site_Link_v1.zip Update tickets using e-mail link 

CA SAM Master Catalog 5.3.9 Available 

Small piece of history 

CA Configuration Automation 12.8 SP05 is now supported with CA Service Desk Manager 

CA SAM Master Catalog 5.3.5 Available 

Do you use the Asset Viewer feature in SDM/ITAM? 

After posting a question, how soon do you expect a response? 

Revitalized Idea Management Process



Add support for multi-subnet failover on MS SQL Always On feature

Set Auto-delegation with a Start Date Time and an End Date Time using Calendar 

Update to the "Browser Cache Refresh Required" page 

Allow adding Multiple CIs to a Request 

Manual Notifications in HTML Format 

Power BI Connector for SDM  

Capability to restart SDM Classic Workflow from first/previous Tasks 

Update child tickets according to parent automatically 

Retire Confirmation window CA Service Catalog 

Automated SDM Scoreboard  

Add flag for attachment required on the category definition

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!




Community Manager, Agile Management and Security

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