CA ITSM - Ask a Question, Get an Answer (August 3 - August 10)

Document created by Chris_Hackett Employee on Aug 3, 2018
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It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".


AWESOME how everyone is pitching in helping each other out

Please do check out the questions below to offer your input.


List all incidents in BI reports 

Action Macro to assign group wrt Location 

List all Category Wise report in BI Report 

How to order alphabetically more than 250 products in an offer? 

AHD05376:The '************ Mobile' contact did not receive a notification - no notification method specified for level Normal 

dtlLookup trigger "onChange" function from lookup search page 

How to calculate ticket impact and SLA based on customized field instead of affected_service field? 

Quick profile: tab with query using BREL field (child_hier) 

Service Catalog input date&time on a form date-component 

Insert task from action macro 

return color of SLA 


Thank you for all your efforts!