Some Customers / Partners reported that they were unable to access Case Management in the Customer Support Portal due to an SSO error. This error message is associated with the current maintenance cycle that is underway. This maintenance window will end at 11:59 PM November 12th, 2018. If immediate assistance is required, please contact the Customer Assistance team by calling +1-800-225-5224 or refer to Contact CA Support - CA Technologies if you are calling from outside the USA.