CA Service Management

CA SDM::. Soap Error - No attribute names passed to update for handle 

Nov 12, 2018 06:28 AM

ERROR:

<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><soapenv:Fault><faultcode>soapenv:Client</faultcode><faultstring>No attribute names passed to update for handle cr:2180550</faultstring><faultactor></faultactor><detail><ErrorMessage>No attribute names passed to update for handle cr:2180550</ErrorMessage><ErrorCode>1000</ErrorCode></detail></soapenv:Fault></soapenv:Body></soapenv:Envelope>

 

How to reproduce:

  Using SOAP post a message 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:createRequest>
         <sid>152505283</sid>
         <creatorHandle>cnt:54F1FB47D377B8499C3D688AD822C08C</creatorHandle>
         <attrVals>
            <!--1 or more repetitions:-->
            &lt;string&gt;tenant&lt;/string&gt;
&lt;string&gt;11720B317882CF408C4FE38257F2C844&lt;/string&gt;
&lt;string&gt;type&lt;/string&gt;
&lt;string&gt;R&lt;/string&gt;
&lt;string&gt;customer&lt;/string&gt;
&lt;string&gt;54F1FB47D377B8499C3D688AD822C08C&lt;/string&gt;
&lt;string&gt;category&lt;/string&gt;
&lt;string&gt;418804&lt;/string&gt;
&lt;string&gt;created_via&lt;/string&gt;
&lt;string&gt;3570&lt;/string&gt;
&lt;string&gt;urgency&lt;/string&gt;
&lt;string&gt;4&lt;/string&gt;
&lt;string&gt;impact&lt;/string&gt;
&lt;string&gt;3&lt;/string&gt;
&lt;string&gt;priority&lt;/string&gt;
&lt;string&gt;4&lt;/string&gt;
&lt;string&gt;summary&lt;/string&gt;
&lt;string&gt;Teste De Abertura de Chamado SDM&lt;/string&gt;
&lt;string&gt;description&lt;/string&gt;
&lt;string&gt;Teste De Abertura de Chamado SDM&lt;/string&gt;
&lt;string&gt;status&lt;/string&gt;
&lt;string&gt;FIP&lt;/string&gt;
&lt;string&gt;zambiente&lt;/string&gt;
&lt;string&gt;400001&lt;/string&gt;
         </attrVals>
         <propertyValues>
            <!--1 or more repetitions:-->
            <string></string>
         </propertyValues>
         <template></template>
         <attributes>
            <!--1 or more repetitions:-->
            <string>ref_num</string>
         </attributes>
         <newRequestHandle></newRequestHandle>
         <newRequestNumber></newRequestNumber>
      </ser:createRequest>
   </soapenv:Body>
</soapenv:Envelope>

 

 

SOLUTION:

Formating TAGs

&lt;string&gt;summary&lt;/string&gt;

Replace by

<string>summary</string>

 

Know more:

 

CA SDM - CA Service Desk - AHD Codes - Error 

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