ERROR:
<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><soapenv:Fault><faultcode>soapenv:Client</faultcode><faultstring>No attribute names passed to update for handle cr:2180550</faultstring><faultactor></faultactor><detail><ErrorMessage>No attribute names passed to update for handle cr:2180550</ErrorMessage><ErrorCode>1000</ErrorCode></detail></soapenv:Fault></soapenv:Body></soapenv:Envelope>
How to reproduce:
Using SOAP post a message
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk"> <soapenv:Header/> <soapenv:Body> <ser:createRequest> <sid>152505283</sid> <creatorHandle>cnt:54F1FB47D377B8499C3D688AD822C08C</creatorHandle> <attrVals> <!--1 or more repetitions:--> <string>tenant</string><string>11720B317882CF408C4FE38257F2C844</string><string>type</string><string>R</string><string>customer</string><string>54F1FB47D377B8499C3D688AD822C08C</string><string>category</string><string>418804</string><string>created_via</string><string>3570</string><string>urgency</string><string>4</string><string>impact</string><string>3</string><string>priority</string><string>4</string><string>summary</string><string>Teste De Abertura de Chamado SDM</string><string>description</string><string>Teste De Abertura de Chamado SDM</string><string>status</string><string>FIP</string><string>zambiente</string><string>400001</string> </attrVals> <propertyValues> <!--1 or more repetitions:--> <string></string> </propertyValues> <template></template> <attributes> <!--1 or more repetitions:--> <string>ref_num</string> </attributes> <newRequestHandle></newRequestHandle> <newRequestNumber></newRequestNumber> </ser:createRequest> </soapenv:Body></soapenv:Envelope>
SOLUTION:
Formating TAGs
<string>summary</string>
Replace by
<string>summary</string>
Know more:
CA SDM - CA Service Desk - AHD Codes - Error