Service Management (SDM, SC, ITAM, USS) Fails to Install Integration Task

Document created by stitch626 on Jan 3, 2019
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Whenever you are trying to install or upgrade Service Desk, IT Asset Manager, Unified Self Service or Service Catalog it would fail on the task of integration. And that step is not the final one as it was in the past. This changed from version 17.0 where CA has put integration step mandatory and in the middle between the install and the patches. So if you have a pretty normal installation where usually you have to do the manual integration as the automatic one does not work then you are stuck without being able to finish the install.

 

For those cases you can "trick" the installer into saying that the integration is already done and it needs to skip this. In order to do this you will need WRITE access to the mdb database. You should insert some lines or if they exist already modify them to make it look like this:

 

Table al_cdb_configurationparameters:

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('itsm','common','osop.eem.is.integrated','1',9,'1508335080807')

('itsm','common','osop.sdm.is.integrated','1',9,'1508335080807')

('itsm','common','osop.slcm.is.integrated','1',9,'1508335080807')

('itsm','common','sdm.cabi.is.integrated','1',9,'1508335080807')

('itsm','common','sdm.eem.is.integrated','1',9,'1508335080807')

('itsm','common','sdm.itam.is.integrated','1',9,'1508335080807')

('itsm','common','sdm.pam.is.integrated','1',9,'1508335080807')

('itsm','common','slcm.cabi.is.integrated','1',9,'1508335080807')

('itsm','common','slcm.itam.is.integrated','1',9,'1508335080807')

('itsm','common','slcm.sdm.is.integrated','1',9,'1508335080807')

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SDM is Service Desk Manager

SLCM is Service Catalog

CABI is CA Bussiness Intelligence

ITAM is IT Asset Manager

OSOP is Unified Self Service

EEM is Embedded Entitlements Manager

 

Hope it helps out!!

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