What you may have missed in the CA Service Management Community! January 2019

Document created by Chris_Hackett Employee on Feb 6, 2019
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Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

NEW BLOG

 

Frequently Asked Questions for Oracle® Java® in Service Management products 

Frequently Asked Questions for Oracle® Java® in Service Management products.

CA Service Desk Manager (SDM), CA Service Catalog (Service Catalog), CA Asset Portfolio Management (APM), CA Business Service Insight (BSI), CA Embedded Entitlements Manager (CA EEM)

 

UPCOMING EVENTS

 

[Webcast] CA Service Management at Discovery Health: Stretching the Boundaries of ITSM – February 26, 2019 @11 a.m. ET 

 

CA Service Management at Discovery Health: Stretching the Boundaries of ITSM

There's quite a buzz around Enterprise Service Management these days, and for good reason. Organizations are getting huge added value by leveraging their ITSM solution beyond the IT service desk. It is being used to support business areas like Finance, Facilities, Audio Visual and others, integrate with business partners and other business entities, and even as a customer-facing mission-critical application. This webcast presents Discovery Health's success into many of these areas using CA Service Management. Hear about what it takes to do this, how they handle the diverse business requirements and the benefits accrued. Come away with ideas on how you too can get incremental ROI from your existing investment in CA Service Management.

Speakers:

Zel-Louise Van Den Heever - Discovery Health, Head of Business Systems

Mynhardt Strydom - Discovery Health, Delivery Manager

Allen Houpt - Broadcom, ITSM Product Marketing

RSVP and Add to Your Calendar HERE: [Webcast] CA Service Management at Discovery Health: Stretching the Boundaries of ITSM – February 26, 2019 @11 a.m. ET 

 

[Webcast] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019 @11 a.m. ET 

CA Service Management 17.2 – Overview and Drill-down

  • Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect and a live Q&A.  New capabilities include:
  • Service Point, your new business user self-service
  • A new mobile app for self-service
  • Expansion of Insights (reporting) including the addition of transactional data and support for Problem, Change and Configuration Management domains  
  • Expanded personalization and other capabilities for xFlow
Speakers:
Allen Houpt, ITSM Product Marketing
Rajeev Kumar, ITSM Product Owner
Dheeraj Preshad,  ITSM Product Management

RSVP and Add to Your Calendar HERE: [Webcast] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019 @11 a.m. ET 

 

 

TIPS AND HELPFUL INFORMATION

 

update_lrel 

Service Management (SDM, SC, ITAM, USS) Fails to Install Integration Task 

How to create a custom Activity Notification and link it to a request custom status 

CA SDM Webservice error::. java.net.ConnectException: Connection refused (Connection refused) 

Summary CA SDM webservice 

CA ITSM - Ask a Question, Get an Answer (February 1 - February 8) 

Tip: How to Archive and Purge a specific ticket, in Service Desk Manager. 

Tip: Receive "Proactive Notifications" for CA Service Management products 

CA Service Desk Manager 17.1: Basic Administration 200 Class - February 20 

CA Service Management 14.1.05 Roll-up Patch 1 (14.1.05.1) Released

TOP 10 IDEAS BY LATEST ACTIVITY

 

Catalog Form - Table Object - Make rows added by report/plugin editable 

SDM-Maileater rules to update any object, or multiple objects 

Pre-populated table including a editable column 

add a responsive design to the catalog 17.1 frontend 

Create javascript API function ca_fdSetOptions 

Service Catalog Archive/Purge 

Visual Interface for BOP_SINFO 

Visual interface for PDM_WEBSTAT 

CA Service Management - Xflow Customization 

Manual Notifications in HTML Format 

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!

Regards,

 

Chris_Hackett

Community Manager, Broadcom Enterprise Software Division

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