CA Service Management

CA SDM Webservice error::. org.xml.sax.SAXParseException; Premature end of file.

updateobject method webservice fails when it is launched from Service Desk, The responsebody logs show the error bellow:

Erro ao tentar utilizar o método de updateobject no webservice

ERROR /  Issue:

org.xml.sax.SAXParseException; Premature end of file.

Environment:

CA SM 17

<?xml version="1.0" encoding="UTF-8"?>

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
<soapenv:Fault>

<faultcode>soapenv:Server.userException</faultcode>

<faultstring>org.xml.sax.SAXParseException; Premature end of file.</faultstring><detail>

<ns1:hostname xmlns:ns1="http://xml.apache.org/axis/">XXXXXXXXXXXXX</ns1:hostname>

</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>

Resolution:

Your post is tagging something like XML, for example on the description field.

<string>description<string>

<string>

   Insert my description with XML c:\<here>\directory\new\

</string>

<string>description<string>

<string>

   Insert my description with XML c:\<here>\directory\new\

</string>

You could to take off these TAGs, for example:

<string>description<string>

<string>

   Insert my description with XML c:\(here)\directory\new\

</string>