What you may have missed in the CA Service Management Community! February 2019

Document created by Chris_Hackett Employee on Mar 11, 2019
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Dear CA Service Management Community Member,

 

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

 

 

UPCOMING EVENTS

 

 

[Webcast] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019 @11 a.m. ET 

CA Service Management 17.2 – Overview and Drill-down

  • Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect and a live Q&A.  New capabilities include:
  • Service Point, your new business user self-service
  • A new mobile app for self-service
  • Expansion of Insights (reporting) including the addition of transactional data and support for Problem, Change and Configuration Management domains  
  • Expanded personalization and other capabilities for xFlow
Speakers:
Allen Houpt, ITSM Product Marketing
Rajeev Kumar, ITSM Product Owner
Dheeraj Preshad,  ITSM Product Management

RSVP and Add to Your Calendar HERE: [Webcast] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019 @11 a.m. ET 

 

DID YOU MISS?

 

[Webcast] CA Service Management at Discovery Health: Stretching the Boundaries of ITSM – February 26, 2019 @11 a.m. ET 

 

CA Service Management at Discovery Health: Stretching the Boundaries of ITSM

There's quite a buzz around Enterprise Service Management these days, and for good reason. Organizations are getting huge added value by leveraging their ITSM solution beyond the IT service desk. It is being used to support business areas like Finance, Facilities, Audio Visual and others, integrate with business partners and other business entities, and even as a customer-facing mission-critical application. This webcast presents Discovery Health's success into many of these areas using CA Service Management. Hear about what it takes to do this, how they handle the diverse business requirements and the benefits accrued. Come away with ideas on how you too can get incremental ROI from your existing investment in CA Service Management.

Speakers:

Zel-Louise Van Den Heever - Discovery Health, Head of Business Systems

Mynhardt Strydom - Discovery Health, Delivery Manager

Allen Houpt - Broadcom, ITSM Product Marketing

Replay HERE: [REPLAY] CA Service Management at Discovery Health: Stretching the Boundaries of ITSM – February 26, 2019 

 

 

TIPS AND HELPFUL INFORMATION

 

CA SDM Webservice error::. org.xml.sax.SAXParseException; Premature end of file. 

Solve export problem with utf8 characters in whereclause 

Tip: How to Archive and Purge a specific ticket, in Service Desk Manager. 

CA Service Desk Manager 17.1: Basic Administration 200 Class - February 20 

CA SAM Master Catalog 5.7.3 Available 

Customer webcast: Discovery Health - getting more ROI from CASM 

CA Service Desk Manager Performance Problem. 

CA Service Management 17.2 Webcast Tuesday! 

 

TOP 10 IDEAS BY LATEST ACTIVITY

 

integration of CORS for SDM REST services 

Add support for MS SQL Server Always On availability groups into CA SDM 

CMDB cleanup utlity, remove old cmdb data 

Close "Pending Approval" requests after "x" days 

Expanding Capabilities of SDM Announcements 

Total time spent in each status 

Support Automation on-screen popup notification of customer in "Live Chat" queue 

Property change, Log Behaviour CA SDM 

Power BI Connector for SDM  

Visual Interface for BOP_SINFO 

 

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!

Regards,

 

Chris_Hackett

Community Manager, Broadcom Enterprise Software Division

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