CA ITSM - Ask a Question, Get an Answer (March 15 - March 22)

Document created by Chris_Hackett Employee on Mar 15, 2019
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It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".


AWESOME how everyone is pitching in helping each other out

Please do check out the questions below to offer your input.


Knowledge Manager Doc file not opening

Is there a possibility that in the long reports show the fields of the headings in each sheet exports to PDF ? SDM and CABI 4.1 

add button to change status request in a colaborator form 

Add Operating System to Installations Table 

Unable to see creation_date column in nr table 

unable to open BI launchpad CA servicedesk manager 

How can I make the Assignee field required on certain tasks in a Change Order's workflow? 

Firewall Ports  for  xFlow/Insight Analyst 

Modify My Request in USS 

SDM-Creating ticket with CI vis SOAP-All tickets in GUI after show the same CI 


Thank you for all your efforts!


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