CA ITSM - Ask a Question, Get an Answer (April 5 - April 12)

Document created by Chris_Hackett Employee on Apr 5, 2019
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It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed".


AWESOME how everyone is pitching in helping each other out

Please do check out the questions below to offer your input.


Change Categories and Implementation Group 

Insert CI with GRLoader with a Group as the resource_contact. 

Add attachment via Rest API 

Can Maileater set the Close Status Field Description? 

TimePeriod of CO tickets based on staus 

Catalog table row - onClick function 

HTTP Post Action Type 

change the mail format for tickets by mail 


Thank you for all your efforts!