What you may have missed in the CA Service Management Community! March 2019

Document created by Chris_Hackett Employee on Apr 8, 2019
Version 1Show Document
  • View in full screen mode

Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.





Analyst Webcast: 2019 ITSM Vendor Rankings - April 9, 2019 @12 p.m. ET


In this session, Thomas Mendel, Managing Director of industry analyst firm Research in Action, presents new findings derived from his recent research into 1500 IT organizations and how they use ITSM and the vendor tools they employ. Hear about the market trends and challenges these ITSM practitioners consider important to their success. And get a glimpse into what the ITSM practitioners think of the top 20 ITSM vendors and the vendor rankings.


More information HERE: Analyst Webcast: 2019 ITSM Vendor Rankings 






[Webcast] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019 @11 a.m. ET 

CA Service Management 17.2 – Overview and Drill-down

  • Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect and a live Q&A.  New capabilities include:
  • Service Point, your new business user self-service
  • A new mobile app for self-service
  • Expansion of Insights (reporting) including the addition of transactional data and support for Problem, Change and Configuration Management domains  
  • Expanded personalization and other capabilities for xFlow
Allen Houpt, ITSM Product Marketing
Rajeev Kumar, ITSM Product Owner
Dheeraj Preshad,  ITSM Product Management


Replay HERE: [REPLAY] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019 

Presentation HERE: [RECAP] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019 




Courtesy Announcement for CASM Customers re EOS for CA Process Automation 4.3 0000 and 4.3 SP01 

CA Service Management 17.2 is now available 

CA ITSM - Ask a Question, Get an Answer (April 5 - April 12) 

[RECAP] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019 

Solve export problem with utf8 characters in whereclause 

CA SAM Master Catalog 5.7.9 Available 

Analyst Report: CA Service Management Customer Story 

CA SM 17.2, Integrating Products SKIP option 

Webcast: CA Service Management #3 in Analyst Rankings 




Service Catalog Archive/Purge 

Allow Category Properties to be managed on the Mobile interface 

Jasper Domain needed for SM 17 with Oracle DB. 

USS - search a request / incident 

Re structure the base theme for CA Service Catalog 

Inactive CI's to e hidden in Visualizer 

Notification rules with object contacts linked to attributes BREL / LREL 

SDM - Maileater Pager_Email Update 

SDM-Maileater rules to update any object, or multiple objects 

SDM - Survey Notification Template 


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!




Community Manager, Broadcom Enterprise Software Division