CA UCMonitor

Document created by MichielHelder Champion on Jul 19, 2012Last modified by Melissa Potvin on Jun 15, 2014
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CA UC Monitor

CA Unified Communications Monitor (UC Monitor) tracks the performance of VoIP or unified communications systems. UC Monitor employs passive monitoring to maintain a continuous record of call setup traffic, call audio and video quality, and the performance of endpoints such as IP phones, voice gateways, call servers, and midstream devices.

 

NetQoS Solution Run Book

 

See this document for practices that should be implemented when deploying any of the NetQoS products.

Hardware Requirements

  • Distributed Management Console
    • Two Intel E5520 Xeon quad-core 2.66 GHz, 1333 MHz FSB processors
    • 24 GB of RAM
    • Six 146-GB SAS hard drives in RAID 5 configuration
    • 300 GB of space on the installation drive (to accommodate database growth)
    • Intel Copper GB or Intel Fiber GB network interface card
    • PCI Express x16 slot expansion card
    • Two 10/100/1000 Mbps Ethernet RJ-45 ports
    • Intel 82576 Gigabit Ethernet Controller
  • Standard Collector
    • Intel E5520 Xeon quad-core 2.66 GHz, 1333 MHz FSB processor
    • 3 GB of RAM
    • Three 146-GB SAS hard drives in RAID 5 configuration
    • 300 GB of space on the installation drive (to accommodate database growth)
    • Intel Copper GB or Intel Fiber GB network interface card
    • PCI Express x16 slot expansion card
    • Two 10/100/1000 Mbps Ethernet RJ-45 ports
    • Intel 82576 Gigabit Ethernet Controller
  • Small-site Collector
    • Intel Celeron E1500 2.2 GHz, 800 MHz FSB processor
    • 2 GB of RAM
    • SATA II 3.5-inch hard drive
    • Intel Copper GB or Intel Fiber GB network interface card
    • 10/100/1000 Mbps Ethernet RJ-45 port
    • Two Intel single-port 82576 PCI-E Gigabit Ethernet Controllers
  • Standalone System
    • Two Intel E5520 Xeon quad-core 2.66 GHz, 1333 MHz FSB processors
    • 24 GB of RAM
    • Six 146-GB SAS hard drives in RAID 5 configuration
    • 300 GB of space on the installation drive (to accommodate database growth)
    • Intel Copper GB or Intel Fiber GB network interface card
    • PCI Express x16 slot expansion card
    • Two 10/100/1000 Mbps Ethernet RJ-45 ports
    • Intel 82576 Gigabit Ethernet Controller

 

Software Requirements

  • Microsoft Windows Server 2008 R2, Standard or Enterprise Edition
  • Application Server role with the following role services:
    • Web Server (IIS) Support, with IIS 6 Management Compatibility
    • COM+ Network Access
  • SNMP
  • Microsoft Internet Explorer 7 or 8, Mozilla Firefox 9.x, or Google Chrome. Other browers or versions have not been tested with UC Monitor.

UCM Installation

Important: UC Monitor 3.3 supports Microsoft Windows Server 2008 R2. Although you can install the product on Microsoft Windows Server 2003, performance is not guaranteed.

You can find the documentation about installing UC Monitor in the CA Unified Communications 3.3 bookshelf . You must be logged in to CA Support Online to view the documentation.

UCM Configuration

UCM Upgrading

UCM Maintenance

Tips and Tricks

Ports to open:

  • TCP port 25 outbound on each server (for SMTP).
  • TCP port 80 for the UC Monitor web service.
  • TCP port 1000 for communication from the management console to the collectors.
  • TCP port 1001 for communication from the collectors to the management console.
  • TCP port 3389 to enable Remote Desktop Connection.
  • TCP port 9000 to allow CDR data from the Avaya Communication Manager.
  • UDP port 162 to let the collectors send SNMP traps to a trap receiver.
  • UDP port 5005 to allow RTCP data from Avaya endpoints.
  • UCP port 9995 for monitoring medianet environments.

UC Monitor stores data in the following directories on the management console server:

  • <instal path>\CA\MySql51|data\voip
  • <install path>\CA\MySql51\data\netqosvoipconsole
    The appliance should have DNS servers and an NTP server configured. DNS name resolution assists in the analysis and interpretation of reports.

    Internet access on the appliance is preferable to facilitate installation of the components.

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