=='''CA Business Intelligence (CABI) for Service Desk Manager (May 2012)'''==
===''Introduction''===
*Session 1: Simplifying the Installation and configuration of CABI with CA SDM (33SVD10070)
Description: This informative session is part one of a seven part series titled: Discover Your Reporting Potential with CA Business Intelligence (CABI) r3 and CA
Service Desk Manager (SDM) r12.5 & r12.6. This session will help clarify and simplify the initial install and configuration of CA Business Intelligence (CABI.) The instructor will walk through the installation, configuration, and integration with CA Service Desk Manager (CA SDM) step-by-step. At each step, the instructor will share lessons learned, best practices, and “gotchas” so that your CABI installation experience is successful!
*Session 2: Reuse and recycle, using LDAP to secure your CA SDM Reporting Access (33SVD10080)
Description: This informative session is part two of a seven part series titled: Discover Your Reporting Potential with CA Business Intelligence (CABI) r3 and CA Service Desk Manager (SDM) r12.5 & r12.6. The LDAP integration empowers administrators to manage CA Business Intelligence (CABI) r3 users with ease by importing the users directly from your current user directories. This webinar will help you understand how CA Service Desk Manager (SDM) and CABI integrate with your user directories such as Active Directory, and provide you with a step by step process on successfully configuring this integration in your environment.
*Session 3: CABI for the Business, Using Designer and Universe to empower your non-technical CA SDM users (33SVD10090)
Description: This informative session is part three of a seven part series titled: Discover Your Reporting Potential with CA Business Intelligence (CABI) r3 and CA Service Desk Manager (SDM) r12.5 & r12.6. Enable your nontechnical users to execute queries against your CA Managed Database (MDB) and create reports for business critical data analysis. The session will cover Designer and Universe fundamentals, and show how CA SDM exploits that functionality to create a Derived Universe, import CA SDM schema changes into CABI, and create new CABI Documents
*Session 4: Personalize your CA SDM Web Intelligence Reports with CABI Infoview (33SVD10100)
Description: This informative session is part four of a seven part series titled: Discover Your Reporting Potential with CA Business Intelligence (CABI) r3 and CA Service Desk Manager (SDM) r12.5 & r12.6. InfoView is a web-based desktop product that provides access to out of box reports as well as the ability to create new reports. Attendees will learn how to run standard CA SDM reports and create Web Intelligence documents. The session includes tips on personalizing your Infoview environment, scheduling reports, and exporting reports into Microsoft Excel files.
*Session 5: Leverage CABI Offline Reporting capabilities to keep your CA SDM users running at high speed (33SVD10110)
Description: This informative session is part five of a seven part series titled: Discover Your Reporting Potential with CA Business Intelligence (CABI) r3 and CA Service Desk Manager (SDM) r12.5 & r12.6. Accessing the CA SDM object layer for real-time reporting may impact performance in your environment as users run reports against a live database. Offline reporting removes the direct impact on production CA SDM Servers while alleviating the load on the underlying database. Come see how to configure a CA SDM Reporting instance and get some free tips and best practices on successful offline reporting.
*Session 6 - part 1: Tips and Techniques for troubleshooting reporting problems with CABI and CA SDM Part 1(33SVD10120)
Description: This informative session is part six of a seven part series titled: Discover Your Reporting Potential with CA Business Intelligence (CABI) r3 and CA Service Desk Manager (SDM) r12.5 & r12.6. When things go wrong, as they sometimes do – how do we fix it? In our final 2 part segment, CA Support will share some techniques for troubleshooting problems in your CABI environment. Attendees to Part 1 will learn how to isolate problems and get tips on troubleshooting integration points between CABI and CA SDM.
*Session 6 - part 2: Tips and Techniques for troubleshooting reporting problems with CABI and CA SDM Part 2 (33SVD10130)
Description: This informative session is part seven of a seven part series titled: Discover Your Reporting Potential with CA Business Intelligence (CABI) r3 and CA Service Desk Manager (SDM) r12.5 & r12.6. When things go wrong, as they sometimes do – how do we fix it? In our final 2 part segment, CA Support will share some techniques for troubleshooting problems in your CABI environment. Attendees to Part 2 will learn how to isolate problems and get tips on troubleshooting integration points between CABI and CA SDM.
===''Video Recordings''===
Notes
*The recordings are ".wmv" files which are named according to the name of the session that was held.
*'''The files are available from "Attachments" link at the bottom of this page:'''
*Session 1: fileName=Simplifying_Installation_and_Configuration_of_CABI_with_CA_SDM-33SVD10070.wmv
*Session 2: fileName=Reuse_and_Recycle_Using_LDAP_To_Secure_Your_CA_SDM_Reporting_Access-33SVD10080.wmv
*Session 3: fileName=CABI_for_the_Business_Using_Designer_and_Universe_to_Empower_Users-33SVD10090.wmv
*Session 4: fileName=Personalize_Your_CA_SDM_Web_Intelligence_Reports_with_CABI_Infoview-33SVD10100.wmv
*Session 5: fileName=Leverage_CABI_Offline_Reporting_Capabilities-33SVD10110.wmv
*Session 6, Part 1: fileName=Tips_and_Tricks_For_Troubleshooting_Reporting_Problems_Part_1-33SVD10120.wmv
*Session 6, Part 2: fileName=Tips_and_Tricks_For_Troubleshooting_Reporting_Problems_Part_2-33SVD10130.wmv
===''Presentation Slides''===
Notes
*The presentation slides are ".pdf" files which are named according to the name of the session that was held.
*'''The files are available from "Attachments" link at the bottom of this page:'''
*Session 1: fileName=Part_1_-
Simplifyingthe_installation_and_configuration_of_CABI_final.pdf
*Session 2: fileName=Part_2_-
Reuseand_Recycle%2c_Using_LDAP_to_Secure_your_CA_SDM_Reporting_Access_final_v1.pdf
*Session 3: fileName=Part_3_-
CABIfor_the_Business_using_Designer_and_Universe_to_empower_your_non-technical_CA_SDM_users.pdf
*Session 4: fileName=Part_4_-
Personalizeyour_CA_Service_Desk_Manager_Web_Intelligence_Reports.pdf
*Session 5: fileName=Part_5+-
Maxyour+engines+leverage+CABI+offline_reporting.pdf
*Session 6, part 1: fileName=Part_6a+-
Somethingdoesn%e2%80%99t+look+right+troubleshooting+CABI+SDM.pdf
*session 6, part 2: fileName=Part_6b+-
Somethingdoesn%e2%80%99t+look+right+troubleshooting+CABI+SDM.pdf
=='''Upgrading CA Service Desk Manager to release 12.7 (October 2012)'''==
===''Video Recording''===
[https://content.plateau.com/nocache-content/ca/extended/product/SDM/SDMUpgrade_Webinar1.wmv]
===''Presentation Slides''===[https://content.plateau.com/nocache-content/ca/extended/internal/Service_Desk_Manager_Upgrade/CAServiceDeskManager_UpgradePlanningWebinar.pdf Click Here for the PDF]
===''Summary of Questions and Answers''===
Please copy and paste this URL into your browser:
<pre>https://content.plateau.com/nocache-content/ca/extended/internal/Service_Desk_Manager_Upgrade/Questions and Answers Summary.pdf</pre>
=='''Best Practices and Tips for Patch Management for CA Service Desk Manager (March 2013)'''==
===''Introduction''===
* Do you know if your CA Service Desk Manager implementation is current with the latest application patches?
*With the increase in user demands on your CA Service Desk Manager implementation, it is critical now more than ever to ensure that your implementation operates continuously without issue. Patch management is a critical preventative component to help keep your CA Service Desk Manager implementation operating consistent with user demands and business needs.
*Join the CA Service Desk Support team for a no-cost webinar to learn tips and tools for the careful planning, testing, and executing of CA Service Desk Manager patches so you can keep current with the latest application patches and help reduce or eliminate common issues that can complicate patch management for CA Service Desk Manager.
* What's Covered & Who Should Attend
** Agenda
*** Overview of CA Service Desk Manager patching.
*** Tips and tools to successfully maintain CA Service Desk Manager at current release level.
*** Best practices for applying CA Service Desk Manager patches
*** Do’s and don’ts based on CA Support and customer experiences.
**Who Should Attend
***This webinar is designed for those responsible for and involved in the planning, preparation, testing, and execution of implementing CA Service Desk Manager patches, such as Service Desk Administrators, System Administrators, Database Administrators and Project Managers. We highly recommend that any CA Business Intelligence or CA Service Desk Administrator attend this valuable webinar.
===''Video Recording''===
Notes
*The video recording is a single ".wmv" file.
*'''The file is available from "Attachments" link at the bottom of this page:'''
*fileName=PatchMgmt.wmv
===''Presentation Slides''===
Notes
*The presentation slides are contained in a single ".pdf" file.
*'''The file is available from "Attachments" link at the bottom of this page:'''
*fileName=PatchingWebinarForServiceDeskManager_PresentationSlides.pdf
===''Summary of Questions and Answers''===
Notes
*The summary is contained in a single ".docx" file.
*You may need to right-click on the link and then select "Save target as..." for downloading to your local machine before viewing.
*'''The file is available from "Attachments" link at near the bottom of this page:'''
*fileName=PatchingWebinarForServiceDeskManager_QuestionsAndAnswers.docx
=='''New features and changes in CA Service Desk Manager 12.9 (February 2014)'''==
===''Video Recording''===
[http://youtu.be/Uk38t0hRxCQ YouTube Recording]
[https://catechnologies.webex.com/catechnologies/lsr.php?AT=pb&SP=EC&rID=59110617&rKey=a6b4c9ca422580d2 WebEx Recording]
===''Presentation Slides''===
107998589 Presentation Slides]
===''Summary of Questions and Answers''===
107998589 Summary of Questions and Answers]