In IT Operations most of us have been using the same scheduling tools for years. Just the thought of someone saying that we will standardize or we are looking at changing scheduler fills us with dread. We all have a friend, or friend of a friend, that has had the migration from hell project.
So this then comes back to the question of how can I improve the service I deliver, but without changing workload automation tools. In the past you were probably on your own, send the workload data to a data warehouse and then build some processing to make sense of the data that you see. Many of us have tried, we got some nice reporting but it didn’t help us improve the ...