Service Operations Insight

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  • Welcome to the Service Operations Insight Community

    By: System System
    Welcome to the user community for CA Service Operations Insight.

    As you may have noticed this community has been used as a shared space between our CA Service Operations Insight and DX Operational Intelligence users. In an effort to enhance the user experience and avoid any extra "noise" that may not be relevant to our customers, we have decided to create two separate communities.

    This community will continue to be used for all things related to CA Service Operations Insight (SOI) - so if you have joined for that product, you are in the right place!

    For DX Operational Intelligence (DX OI) users and anyone interested in staying up to date on all things related to DX Operational Intelligence, please click here to join our new community. 

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    Community Update: CA Service Operations Insight and ...

    By: Ashley George , one year ago

    Attention all community members,  As you may have noticed this community has been used as a shared space between our CA Service Operations Insight and DX Operational Intelligence users. In an effort to enhance the user experience and avoid any extra ...

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    UIM Connector sets wrong AlertedMDRElementID for Disk ...

    By: Britta Hoffner , 12 days ago

    UIM 20.4 CU2 cdm 6.71-MC SOI 4.2 CU3 UIM Connector 3.9.3.6 With MCS Disk configuration for cdm probe, the "subsys" attribute, which is queried in the connector policy, is not set to "Disk" but to "Alarm". As a result, the AlertedMdrElementId ...

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    UIM Connector sets wrong AlertedMDRElementID for Disk ...

    By: Britta Hoffner , 12 days ago
    Posted in: Service Operations Insight

    UIM 20.4 CU2 cdm 6.71-MC SOI 4.2 CU3 UIM Connector 3.9.3.6 With MCS Disk configuration for cdm probe, the "subsys" attribute, which is queried in the connector policy, is not set to "Disk" but to "Alarm". As a result, the AlertedMdrElementId ...

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    Cleanup Methods Of SOI Database

    By: Brahmaiah Addepalli , 5 months ago
    Posted in: Service Operations Insight

    Environment: SOI 4.x We often see ca_ssa_ci_detail, ca_ssa_notebooks etc table may consume lot of disk space, even after shrinking transaction log didn't reduce the overall Db size. In such cases, it should be safe to remove entries for notebooks and ...