CA and PINK Elephant Webcast: Does the Service Desk Still Need the Desk?

Created by Allen_Houpt Employee on Dec 3, 2014

Tuesday, September 23, 2014 at

Starts at 3:00 PM · Ends at 4:00 PM, GMT (Etc/GMT)

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George Spalding, Pink Elephant and Rob Stroud, CA Technologies


The traditional break/fix paradigm where analysts sit in a locked room with telephone headsets and their IT only knowledge is fading fast. Since its inception 25 years ago, ITIL has defined the Service Desk as a function, not a process, not a place, but rather a group of professionals dedicated to increasing the productivity of the workforce. New technology and transitioning business practices have led to new perspectives on how to implement productivity services in the mobile, genius bar-centric world.  Join two of the top Service Management experts, Rob Stroud, CA Technologies’ “voice on the street” for Service Management, and George Spalding, Pink Elephant’s entertaining guru of Service Management, as they discuss what is coming next in the world of helping people and their organizations become more productive (and happier too).


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