Tuesday, September 23, 2014 at https://www.brighttalk.com/webcast/6447/122941
Starts at 3:00 PM · Ends at 4:00 PM, GMT (Etc/GMT)
- No one is attending this event yet.
George Spalding, Pink Elephant and Rob Stroud, CA Technologies
The traditional break/fix paradigm where analysts sit in a locked room with telephone headsets and their IT only knowledge is fading fast. Since its inception 25 years ago, ITIL has defined the Service Desk as a function, not a process, not a place, but rather a group of professionals dedicated to increasing the productivity of the workforce. New technology and transitioning business practices have led to new perspectives on how to implement productivity services in the mobile, genius bar-centric world. Join two of the top Service Management experts, Rob Stroud, CA Technologies’ “voice on the street” for Service Management, and George Spalding, Pink Elephant’s entertaining guru of Service Management, as they discuss what is coming next in the world of helping people and their organizations become more productive (and happier too).
Webcast URL: https://www.brighttalk.com/webcast/6447/122941