CA and Gartner Webcast: Increase IT Self-Service Adoption & Satisfaction

Created by Allen_Houpt Employee on Dec 3, 2014

Tuesday, June 17, 2014 at https://www.brighttalk.com/webcast/6447/111383

Starts at 3:00 PM · Ends at 4:00 PM, GMT (Etc/GMT)

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Featuring Jarod Greene, Research Director, Gartner; Crystal Miceli, Senior Director of Product Marketing, CA Technologies


It’s an established fact that a service request is more expensive when it is handled by an IT analyst than when an end user leverages self-service. Despite the personal touch, delays associated with old fashioned methods of IT service support and delivery often result in lower user satisfaction. How much value do you think you could derive from empowering your business consumers to self-serve to solve simple technical issues, get information and request services? There is obvious upside, but unfortunately, despite a wealth of consumer-world examples of how effective and superior a self-service experience can be, few IT organizations apply these principles to delivery of services to their internal customers.


Join featured analyst Jarod Greene, Research Director at Gartner, for a webinar, compliments of CA Technologies, to get tips on how you can transform your IT self-service to save time and reduce costs across your entire organization. You’ll also hear from Crystal Miceli, Sr. Director of Product Marketing at CA Technologies about new tools to help you make the shift, giving time back to end users and IT.


Webcast URL:  https://www.brighttalk.com/webcast/6447/111383