Allen Houpt, Advisor, Product Marketing and Erik Hille, Sr Principal Product Marketing Manager
Today’s IT consumers want to answer their own questions, resolve their own issues and make their own requests. They love to interact with others and they expect Immediate action and results. With Service Management increasingly becoming the “face of IT”, IT organizations must respond or become obsolete. IT must deliver a unified user experience, anywhere, anytime, on any device, that users actually look forward to using. In this webcast, learn about the role that mobility, social media and self-service play in meeting today’s ”service expectations” of IT and its consumers and the resulting increased productivity and user satisfaction, and improved perception of IT.
Webcast URL: https://www.brighttalk.com/webcast/6447/96893