CA Webcast: Mobility. Social Media. Self-Service, Oh My! Welcome to Today’s ITSM Reality!

Created by Allen_Houpt Employee on Dec 5, 2014

Thursday, July 16, 2015 at https://www.brighttalk.com/webcast/6447/127149

Starts at 3:00 PM · Ends at 4:00 PM, GMT (Etc/GMT)

  • Paul_Coccimiglio
  • Allen_Houpt

Allen Houpt, CA Technologies


Today’s IT consumers want answers to their questions immediately and in the way they want to communicate- no, they are not toddlers with tantrums, rather their productivity is being impacted and they have become accustom to the consumer experience.  Watch this webcast to learn the role mobility, social media, and self-service play in meeting today’s ”service expectations” of IT and tips on how you can use these methods to increase user productivity and satisfaction resulting in the improved perception of IT.


Webcast URL:  https://www.brighttalk.com/webcast/6447/127149