Thursday, August 13, 2015 at https://www.brighttalk.com/webcast/6447/127151
Starts at 3:00 PM · Ends at 4:00 PM, GMT (Etc/GMT)
Rob Stroud, CA Technologies
IT Service Management (ITSM) has focused on how to manage incidents quickly and effectively and generally speaking, we have become more operationally efficient in these areas, but what we did not foresee was the change in our users. They are comfortable searching for information online and communicating directly through social media – and they might be using tablets and mobile phones to do it. So how does your IT organization adjust especially if your ITSM technology stack is built for traditional communication? Watch this webcast to learn the steps you can take to introduce new strategies and technology that will help you meet the needs of your modern users. See how these practical steps can help you to improve your customer satisfaction, adoption, and service management cost structure.
Webcast URL: https://www.brighttalk.com/webcast/6447/127151