Aug
13

CA Webcast: Your IT Customers Have Changed, Have You?

Created by Allen_Houpt Employee on Dec 5, 2014

Thursday, August 13, 2015 at https://www.brighttalk.com/webcast/6447/127151

Starts at 3:00 PM · Ends at 4:00 PM, GMT (Etc/GMT)

  • Chris_Hackett
  • Allen_Houpt

Rob Stroud, CA Technologies

 

IT Service Management (ITSM) has focused on how to manage incidents quickly and effectively and generally speaking, we have become more operationally efficient in these areas, but what we did not foresee was the change in our users. They are comfortable searching for information online and communicating directly through social media – and they might be using tablets and mobile phones to do it. So how does your IT organization adjust especially if your ITSM technology stack is built for traditional communication?  Watch this webcast to learn the steps you can take to introduce new strategies and technology that will help you meet the needs of your modern users. See how these practical steps can help you to improve your customer satisfaction, adoption, and service management cost structure.

 

Webcast URL:  https://www.brighttalk.com/webcast/6447/127151

https://www.brighttalk.com/webcast/6447/127151