Thursday, May 14, 2015 at https://www.brighttalk.com/webcast/6447/127143
Starts at 3:00 PM · Ends at 4:00 PM, GMT (Etc/GMT)
Robert Stroud, CA Technologies
Let’s face it, in this modern connected world, your service desk customers have many options when trying to resolve issues - online search, social media, etc. So how do you remain relevant to your customers so they keep coming back for more? Quite simply- provide a superior service desk experience. A superior IT customer experience is the key to success for any IT service organization. This webcast will discuss how strategies and tools can enable users to quickly resolve issues and why IT organizations need to be able to interact with their customers on their terms. By simply improving the user experience, you will increase adoption, satisfaction, and your customers will see the real value IT provides (YES – Love for IT).
Webcast URL: https://www.brighttalk.com/webcast/6447/127143