Oct
20

ITSM Maturity: The Panacea, the Reality, and the Journey - October 20 @1PM ET

Created by Chris_Hackett Employee on Oct 8, 2015

Tuesday, October 20, 2015 at http://cainc.to/9stwKY

Starts at 5:00 PM · Ends at 6:00 PM, GMT (Etc/GMT)

  • Chris_Hackett

Almost every IT shop claims that increasing their IT Service Management (ITSM) maturity is an important objective, but very few have gotten far down the road. What exactly is ITSM “maturity”? Is it the same for everyone? Is it truly attainable? How do we get there? And how do we measure our progress during the journey? Hear about models that measure ITSM maturity and where most organizations stand today. Get ideas about where you may focus to get some quick hits increasing your ITSM maturity. These questions and topics are explored in what will surely be a highly relevant and entertaining webcast by PINK Elephant’s George Spalding and CA Technologies’ Allen Houpt. Buckle your seatbelt and enjoy the ride to ITSM maturity; but, don’t ask “Are we there yet”?

 

Date: Tuesday, October 20th

Time:  10:00 AM PT / 1:00 PM ET / 6:00 PM GMT

Registration URL: http://cainc.to/9stwKY

http://cainc.to/9stwKY