Aug
9

     Self-Service Support Webcast: Featuring KB Articles [Aug. 9th]

Created by Chris Stallone Employee on Jul 18, 2016

Tuesday, August 9, 2016 at Webex

Starts at 3:30 PM · Ends at 4:00 PM, GMT (Etc/GMT)

search-knowledge-jerald.jpgJoin this 30-minute webcast and learn how to harness the power of the CA Knowledge Base written by product experts. This webcast will introduce all self-service support channels and give you the facts to decide which is best for you, the best resources how to follow engineers, find knowledge, and help shape the future of self-service support. (Special thanks to Jerald_Holcomb for being such a great model )

 

Speakers & Agenda

Rachel_Macik: Introduction to CA Standard Maintenance and the support channels available to you

Suzi_Westmoreland : The difference between knowledge and documentation

ChristieJoy : Anatomy of the Knowledge Base

Mike Haeringi : Browsing and Searching for Knowledge

J.J.Lovett : Finding Knowledge in the Communities

• The future of these resources

 

Click Below to Register:

https://catechnologies.webex.com/catechnologies/onstage/g.php?MTID=e881b17fc19b144078ffde08d783c7669

Webex