Sep
15

[WEBCAST] SOI CONCEPTS with LIVE DEMO

Created by MelissaPotvin Employee on Aug 25, 2016

Thursday, September 15, 2016 at WEBEX

Starts at 3:30 PM · Ends at 4:30 PM, GMT (Etc/GMT)

Please join us for a Service Operations Insight Community Webcast

 

During this session the basic concepts of SOI are explained and demonstrated in a live demo:

 

  • CI and Service, Infrastructure and Service Alert – what are the differences and how can they be used to help in understanding problems in the IT environment
  • Severity, Significance and Impact – how do they influence the Service degradation and what are the major differences to the way Fault Management works

 

 

Event address for attendees: https://catechnologies.webex.com/catechnologies/onstage/g.php?MTID=e4ee329cd69a6f7a9569ad8fcd96d9fe2

 

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Teleconference information
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Call-in toll-free number: 1-(866)376-6162 (US)
Call-in number: 1-(816)788-9003 (US)
Show global numbers: https://www.tcconline.com/offSite/OffSiteController.jpf?cc=1775331850
Conference Code: 177 533 1850

 

WEBEX