CA Service Management Community Webcast - ITSM Maturity - Practical steps to advancing your ITSM Ma

When:  Nov 29, 2016 from 11:00 AM to 12:00 PM (ET)
Associated with  CA Service Management

In this webcast we will discuss 8 key areas to focus on when it comes to advancing your organizations ITSM maturity. Topics will include incident, problem, change, configuration, request and knowledge management, in addition to user experience and process automation. We will also discuss the importance of having an underpinning documentation and training plan to help support your organizations transition to more mature processes.

 

Taking us through the discussion will be Allen Houpt, CA ITSM Product Marketing and Steve Mizak from Eagle Consulting.

 

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Event address for attendees: https://catechnologies.webex.com/catechnologies/onstage/g.php?MTID=e84aaec501e11fcdfed0209e3ac804327

 

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Teleconference information

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Call-in toll-free number: 1-8663766162 (US)

Call-in number: 1-6604225140 (US)

Show global numbers: https://www.tcconline.com/offSite/OffSiteController.jpf?cc=5123316100

Conference Code: 512 331 6100



Location: https://catechnologies.webex.com/catechnologies/onstage/g.php?MTID=eea30bf51754938b26033e2a0e08a5f48