In this case study, Woolworths will share their end-to-end IT Service Management journey - the highlights, tips, quick wins and things to avoid. Learn how the combination of CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager and CA Process Automation provides absolute control over the entire IT estate in terms of day-to-day management - from Incident to Problem to Change to Release Management. The automation of these processes via these products and the management thereof provides the foundation to slick and flexible decision making without the traditional risks associated with a retail IT environment.
Presented by Qaneet Laher
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