CA ITSM Community Webcast - Drive ITSM Maturity and Increase User Adoption with CA Service Catalog – October 31st 11:00AM ET

Created by Chris_Hackett Employee on Oct 10, 2017

Tuesday, October 31, 2017 at https://catechnologies.webex.com/catechnologies/onstage/g.php?MTID=e3d11b30f84a98cd6a0f9d72798c1b02b

Starts at 3:00 PM · Ends at 4:00 PM, GMT (Etc/GMT)

Drive ITSM Maturity and Increase User Adoption with CA Service Catalog


CA Service Catalog is a free capability of CA Service Management, but are you getting all the value you can from it? Are you even using it? This session will look at the value CA Service Catalog can bring to your organization, how it can drive user adoption and satisfaction and increase your shop’s ITSM maturity. You will learn about such topics as how to use Service Catalog as the front-end for all kinds of request activities - both technical and non-technical, how it plays with Unified Self-service, how to leverage CA Process Automation to increase the catalog’s value, using CA Service Desk Manager and CA IT Asset Manager in conjunction with the catalog for fulfillment activities, and more.


Speaker: John Weston, Sr. Principal Consultant, CA Technologies


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Call-in toll-free number: 1-8663766162 (US)
Call-in number: 1-8167889003 (US)
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Conference Code: 224 437 8909