Capture the name of the person who actually closes a ticket in the assignee field on quick close tickets

Idea created by TheresaScheller on Sep 23, 2013
    Not planned
    Score4
    • frankie.archila
    • TheresaScheller
    • Hari.Saligommula
    • Nicole_Miel

    Our service desk has requested the following:

     

    as part of our incident management process we want to capture who resolved the ticket in the assignee field. the Service Center also wants to capture this information as a productivity metric. however, it requires several extra clicks since most of the service center tickets are quick closed. this enhancement would auto populate the assignee field with the name of the user logged into the session when the ticket is quick closed.