Answers from customer HSBC:
a. What business problem will be solved by adding this new feature? HSBC
does not use EEM for user login, therefore our user community will not
know what to do with a redirect to the EEM login page. EEM is configured
to only be a pass through to what HSBC uses for authentication, that being
Microsoft Active Directory. We also in turn use a Password Reset Manager
another Microsoft utility that resets locked accounts based on security
questions. Keep in mind of the 300K+ users who work for HSBC only a subset
of them use the Service Desk application and of those NONE of those users
have ever seen the EEM logon page.
b. Describe the importance and urgency level. Since this is a unique
scenario (only users who are locked out of Active Directory) will see this
re-direct the importance is low for HSBC.
c. Describe the Enhancement Request in Detail. We should be able to define
the URL to use when a user is locked out, for that matter we should be
able to redirect to a defined URL for any redirects due to logon issues
that CA will redirect to another URL.
d. Describe how you envision this new feature being implemented. I would
expect it to be a definition in Options Manager.
e. Are you willing to formally beta test this new functionality? Yes