kpi ticked data monitoring initial values

Idea created by gisa.daniel on Sep 23, 2013
    Not planned
    Score8
    • J_W
    • UdoC
    • rickcaron
    • christianelgass
    • pavel_kuta
    • sebastian.wolf
    • ca.portal.admin
    • gisa.daniel

    When creating a new ticket, it is recorded an entry in the usp_kpi_ticket_data table indicating the creation of the new ticket, but no records are created with the initial value for the monitored fields.

     

    We need an option, to have the initial values for the monitored fields recorded too.