SEARCH AND OPEN SDM TICKETS FROM CATALOG

Idea created by Hari.Saligommula on Sep 23, 2013
    Delivered
    Score5
    • KirShu
    • Hari.Saligommula
    • mderidde
    • LeticiaGameiro
    • jw1

    When Service Catalog is integrated with CA SDM, users should be given
    the ability to search for and open tickets (Requests/Problem/Incidents/CO)
    directly from the Service Catalog UI.
    Basically to have an incorporated dashboard/widget/portal within catalog
    that would allow a user to use common service desk actions as they would
    directly on the service desk UI. .