This is a serious issue we have with Unicenter Service Desk 12.5 we have. Our user works only on firefox, we use the specifie version that is supported by CA - but When we close requests, changes (any object that is locked for editing) - when closing the window - the object is stucked in lock. More so that when we close the Window of the main Service Desk application - the session remains open. this causes many problems with our clients and analysts!
Please Relase a fix!