Type-ahead search stops when comma entered

Idea created by chaitanyakrishnab on Sep 16, 2013
    Not planned
    Score11

    In R12.6 Service Desk Manager -

    Using any login use Search > Incidents.

    When entering a name into the End User Name field the type ahead serach works as expected until a comma is entered when it stops;

    For example type in Plaistow and type-ahead serach returns 'PLAISTOW, CAROLINE'
    Type in Plaistow, and nothing is returned

    Response from CA for below case:

    21513769 01 - TYPE-AHEAD SEARCH STOPS WHEN C.

    When you type the lastname                Smi
    in the End User Name field, you get       Smith
    but if you type the comma                  Smith,
    the suggestions disappear.

    According to SE, this is by design. The Search-as-you-type function is for
    the lastname only.

    If you'd like to modify this functionality introduced as an enhancement
    request we have a new procedure for submitting them, you can put a post on
    the CA Communities "Idea Wall", which will be reviewed.