In R12.6 Service Desk Manager -
Using any login use Search > Incidents.
When entering a name into the End User Name field the type ahead serach works as expected until a comma is entered when it stops;
For example type in Plaistow and type-ahead serach returns 'PLAISTOW, CAROLINE'
Type in Plaistow, and nothing is returned
Response from CA for below case:
21513769 01 - TYPE-AHEAD SEARCH STOPS WHEN C.
When you type the lastname Smi
in the End User Name field, you get Smith
but if you type the comma Smith,
the suggestions disappear.
According to SE, this is by design. The Search-as-you-type function is for
the lastname only.
If you'd like to modify this functionality introduced as an enhancement
request we have a new procedure for submitting them, you can put a post on
the CA Communities "Idea Wall", which will be reviewed.