Support Automation on-screen popup notification of customer in "Live Chat" queue

Idea created by tzadell on Aug 3, 2013
    Wish-Listed
    Score31

    When a customer goes into the "Live Chat" queue, we would like to see a popup notification sent to the analysts who belong to that queue who are logged on so they know.  This feature existed in the standalone version of Support Automation, but not when it was integrated into SDM.  Now, the only way to be notified is via an email, which is not practial since all team members would need to be included in an email group, and they would receive emails around the clock when customers enter the queue, even when they are not there and logged onto the system to handle them.