I would like to submit an enhancement request for the application to have auto-save functionality when editing tickets. There are times when reality gets in the way, and after entering 45 minutes worth of work information into
a ticket, the boss calls you away, or something else happens that prevents
you from being able to click SAVE. If the timer closes your session, your
information is lost. Another case where auto-save would be helpful is right
before the ticket becomes "un-locked".
You can preach to everyone to save often, but the reality of a high-paced
stressful job environment sometimes gets in the way